US Army Veteran-Owned

20% off Your Next 5 Rides. Enjoy up to 5 discounted rides within 12 months of your first booking. Offer valid in Southern and Northern California.

✨ Fingerprint-Verified Drivers

RYDEPRO Account Deletion Policy

Effective Date: July 19, 2026

Right to Deletion. RYDEPRO provides users the right to request deletion of their account and eligible personal data. Certain information may be retained where required by law, regulatory obligations, security requirements, or legitimate business purposes. Submission of a deletion request constitutes acknowledgment that deletion is irrevocable and will result in the permanent loss of access to RYDEPRO services, account history, and all related features. Deleting your account will also cancel access to active services, loyalty benefits, saved payment methods, ride history, driver/rider preferences, and other account-related features.

In-App Deletion Procedure

  1. Open the RYDEPRO application and log in.
  2. Navigate to Account Settings.
  3. Select Delete Account.
  4. Review the deletion notice and confirm.

Website Deletion Procedure

  1. Access the RYDEPRO Account Deletion Request Form below.
  2. Provide the email address or phone number associated with your account.
  3. Complete identity verification (if required).
  4. Confirm the permanent deletion and submit the form.

RYDEPRO may request additional verification to ensure the request is authorised.

Data Deletion Scope

Upon approval, RYDEPRO will delete or anonymise:

  • Profile details and contact information.
  • Saved addresses and preferences.
  • Account settings and identifiers.
  • Other personal data provided by the user.

Deletion complies with applicable data protection laws. Where deletion is not technically or legally possible, data will be anonymised or securely restricted from further processing.

Data Retained

Some information may be retained where legally required or for legitimate business needs:

  • Payment transaction records and financial information required for accounting, fraud prevention, tax compliance, or legal obligations.
  • Tax, accounting, and financial records.
  • Regulatory compliance records.
  • Fraud prevention and security data.
  • Legal claims and enforcement records.

Withdrawal of Request

A user may contact RYDEPRO Support to cancel a pending deletion request before it is processed. Cancellation cannot be guaranteed once deletion has commenced.

Identity Verification

To prevent unauthorised deletion, RYDEPRO may require identity verification for requests submitted via the website. Failure to provide sufficient verification may delay or deny the request.

Processing Time

Deletion requests are generally completed within 30 days after verification, unless additional time is required due to legal obligations, security reviews, technical limitations, or regulatory requirements.

During processing, the account may be restricted and the user may be contacted for additional confirmation. The user will receive final confirmation upon completion.

User Acknowledgments

By requesting deletion, you acknowledge:

  • Deletion is permanent and irreversible.
  • All account access, data, preferences, and history will be lost.
  • Future use requires a new account.
  • RYDEPRO may verify your identity.

Contact Information

For inquiries or assistance regarding account deletion, please contact:

RYDEPRO Support

Email: support@rydepro.com

Subject: “Account Deletion Request”

Responses shall be provided in accordance with this Policy and applicable law.

Third-Party Services

Some information may be processed by trusted third-party service providers that support RYDEPRO operations, such as payment processing, mapping, communications, analytics, and security services. These providers process information according to their own privacy obligations and applicable agreements.

Open Deletion Request Form
Terms of ServicePrivacy Policy

© RYDEPRO 2026. All rights reserved.