These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Rider,” “you,” or “your”) and RYDEPRO, Inc. (“RYDEPRO,” “we,” “us,” or “our”), a Wyoming corporation. These Terms govern your access to and use of the RYDEPRO mobile application, website, and related services (collectively, the “RYDEPRO Platform”) within the United States and its territories and possessions.

For purposes of these Terms, the following definitions apply:

• (a) “RYDEPRO Platform” means the digital marketplace technology that connects Riders with independent third-party Drivers, and facilitates the booking, scheduling, reservation, and provision of on-demand or pre-arranged transportation services.
• (b) “Transportation Services” means any and all passenger transportation provided through the RYDEPRO Platform, including but not limited to: (i) TNC Services as defined under applicable state law; (ii) services provided by independent chauffeurs or drivers, whether on an on-demand, instant, scheduled, or reserved basis; (iii) services provided by fleet limousine companies; (iv) services provided by charter carriers or charter carrier transport services; and (v) services provided by livery companies. Each such provider, when acting in the capacity of a transportation provider through the RYDEPRO Platform, is referred to as a “Driver” for purposes of these Terms.
• (c) “Driver” means an independent third-party contractor (including, without limitation, individual owner-operators, fleet operators, limousine companies, charter carriers, and livery companies) who uses the RYDEPRO Platform to offer and provide Transportation Services to Riders. All Drivers are independent contractors and not employees, agents, or representatives of RYDEPRO.
• (d) “Ride” means a single transportation request from a Rider from a pickup location to a destination, whether requested on an on-demand, instant, scheduled, or reservation basis, as confirmed through the RYDEPRO Platform.
• (e) “Booking” means a confirmed arrangement for a Ride made through the RYDEPRO Platform, which may be for immediate (on-demand) or future (scheduled or reserved) performance.
• (f) “Scheduled Ride” or “Reservation” means a Ride that a Rider requests to begin at a specific future date and time, subject to Driver availability and confirmation.
• (g) “On-Demand Ride” or “Instant Ride” means a Ride that a Rider requests for immediate pickup as soon as a Driver is matched.

These Terms apply to all Riders using the RYDEPRO Platform in the United States. If you use RYDEPRO outside the United States, you agree to be subject to the terms of service applicable in that jurisdiction.

By accessing or using the RYDEPRO Platform, including by creating an account, making a Booking, or receiving any Transportation Services, you hereby affirm, represent, and warrant as follows:

• (a) Age of Majority. You are of the age of legal majority in the state where you reside or, if different, in the state where you are using the RYDEPRO Platform, whichever imposes the higher age requirement. Under no circumstances shall any individual under eighteen (18) years of age use the RYDEPRO Platform. If any state permits persons under eighteen (18) to enter into binding contracts only upon satisfaction of additional conditions (e.g., emancipation or parental consent), you further represent that you have satisfied all such conditions.
• (b) Legal Capacity. You possess the legal capacity to enter into a binding agreement, and you are not subject to any legal disability that would render this agreement void or voidable.
• (c) Authority to Bind. If you enter into these Terms on behalf of another natural person or a legal entity, you represent that you have the lawful authority to bind that person or entity to these Terms.
• (d) Opportunity to Review. You acknowledge that these Terms were made available to you for review before you accepted them, and that you had a reasonable opportunity to review them in full.
• (e) Voluntary Assent. You agree to be bound by all provisions of these Terms voluntarily, without duress, undue influence, or coercion. If you do not agree to any provision of these Terms, you are prohibited from using the RYDEPRO Platform.
• (f) Acceptance of Amendments. Your continued use of the RYDEPRO Platform after any amendment to these Terms, made in accordance with Section 38, constitutes your acceptance of such amended Terms. RYDEPRO will provide notice of material amendments as required by applicable law.

RYDEPRO operates a technology platform that serves solely as a digital marketplace to connect Riders with independent third-party Drivers. Drivers include, without limitation, individual owner-operators, fleet operators, limousine companies, charter carriers, and livery companies. RYDEPRO is not a transportation carrier, common carrier, contract carrier, or motor carrier, and does not own, operate, or control any vehicle used to provide Transportation Services.

RYDEPRO does not employ any Driver, nor is RYDEPRO responsible or liable for any act or omission of any Driver, except as expressly set forth in these Terms or as otherwise required by applicable law. All Drivers are independent contractors who use the RYDEPRO Platform at their own discretion. RYDEPRO exercises no control over the route, manner, or method by which a Driver provides Transportation Services, except where necessary for safety compliance or as otherwise provided in these Terms.

RYDEPRO’s role is limited to the following functions:

• (a) receiving and processing requests from Riders for Transportation Services, whether submitted as On-Demand, Instant, Scheduled, or Reservation-based (each a “Booking”);
• (b) matching Riders with available Drivers based on geographic location, Rider preferences, and other operational factors;
• (c) processing payments for Transportation Services rendered;
• (d) providing customer support for matters directly related to the RYDEPRO Platform; and
• (e) implementing the safety measures described in Section 49 of these Terms.

RYDEPRO makes no guarantee that any Driver will accept a Booking, that any Ride will be completed, or that any Driver will arrive at the time specified, including for Scheduled Rides or Reservations. Any liability of RYDEPRO arising from Transportation Services is subject to the limitations set forth in Section 16.

Nothing contained in these Terms shall be construed to create an agency, partnership, joint venture, employment, or franchise relationship between you and RYDEPRO. RYDEPRO is not an agent of any Rider or any Driver, and no Rider or Driver is an agent of RYDEPRO. You have no authority, express or implied, to bind RYDEPRO to any contract, obligation, or representation.

RYDEPRO assumes no responsibility for the conduct, whether online or offline, of any Rider or any Driver. Riders and Drivers interact and contract solely at their own risk. RYDEPRO does not endorse any Driver, and, except as expressly provided in Section 49 (Safety, Driver Vetting, and Incident Reporting), RYDEPRO makes no representation or warranty regarding the suitability, reliability, timeliness, or accuracy of any Driver.

5.1 Who May Use RYDEPRO.

To open and keep an account on the RYDEPRO Platform, you must:

• (a) be at least 18 years old (or older if required by the law of the state where you live or where you use the RYDEPRO Platform);
• (b) have a working email address and a mobile phone number that can receive text messages and push notifications;
• (c) give accurate, current, and complete information when you register; and
• (d) update your information as soon as it changes so that it stays accurate, current, and complete.

5.2 Matching Account Information with Payment Method.

The legal name, billing address, and other identifying information on your RYDEPRO account must be substantially consistent with, and not materially inconsistent with, the information your payment card issuer (credit card, debit card, or digital wallet) has on file for the payment method you use. RYDEPRO may check that your account information is substantially consistent with your payment method at any time. RYDEPRO may also require verification directly from you, including by asking for copies of government-issued identification, proof of address, or other documents. Verification may be done through third-party services or other lawful means.

5.3 Verification Not Guaranteed.

Verification depends on third-party payment processors and the data they make available, as well as the accuracy of information you provide. RYDEPRO does not promise that any verification result will be accurate, complete, or up to date. You cannot hold RYDEPRO liable just because a material inconsistency was not reported or because verification was not completed.

5.4 When We May Block Your Account for a Material Inconsistency or Failure to Verify.

If RYDEPRO finds, acting reasonably and in accordance with applicable law, that your account information is materially inconsistent with the information on your payment method, or if you fail to respond to a verification request, RYDEPRO may:

• (i) block your account from further use of the RYDEPRO Platform;
• (ii) suspend any pending Bookings or Rides;
• (iii) ask the payment processor to cancel any outstanding payments or authorization holds, if the processor allows it; and
• (iv) ask you for more verification documents before giving you access again.

RYDEPRO may take these steps without prior notice when reasonably necessary to prevent fraud, unauthorized use, or security risks. Your account will stay blocked until you provide the requested verification and, if needed, resolve the material inconsistency. If you cause a material inconsistency on purpose, repeatedly fail to verify, or otherwise act in bad faith, RYDEPRO may permanently terminate your account under Section 22.

5.5 You Are Responsible for Your Account.

You are fully responsible for everything that happens under your account, even if you did not authorize it. You agree to:

• (a) keep your login credentials secure and confidential;
• (b) tell RYDEPRO right away if you think your account has been used without permission or if there is a security breach;
• (c) accept the risks of unauthorized access if you failed to take reasonable security measures; and
• (d) not share your account credentials with anyone else. Violation of Section 13 (Rider Conduct) may result in immediate suspension or termination of your account.

5.6 One Account Per Rider.

You may have only one active RYDEPRO account. RYDEPRO may suspend or terminate any account that breaks this rule. RYDEPRO may also refuse to open an account for anyone for any lawful reason, including past violations of these Terms or a history of fraud.

6.1 Multilayered Identity Verification.

RYDEPRO employs a multilayered identity verification process to protect the security and integrity of the RYDEPRO Platform. By creating an account, you authorize RYDEPRO to:

• (a) verify your identity on an initial and ongoing basis using third-party verification services;
• (b) collect, store, and process your personal information as described in our Privacy Notice and Section 52; and
• (c) share your information with payment processors to facilitate transactions.

6.2 Payment Authorization.

By providing a payment method on the RYDEPRO Platform, you authorize RYDEPRO to charge that payment method for:

• (a) all fares for Transportation Services;
• (b) wait time fees (Section 45);
• (c) cancellation fees (Section 34);
• (d) tolls, highway fees, and airport charges (Sections 40 and 12);
• (e) cleaning fees for excessive mess or damage;
• (f) lost item return fees;
• (g) any other fees disclosed at the time of Booking; and
• (h) any applicable taxes.

You further authorize RYDEPRO to charge your payment method for any adjustments to the fare after completion of the ride, including incremental or additional charges consistent with these Terms.

6.3 Additional Verification for Fraud or Payment Failure.

Notwithstanding Section 5.2, RYDEPRO may require additional identity verification if:

• (i) RYDEPRO suspects fraud or unauthorized use of your account;
• (ii) your payment method has been declined multiple times; or
• (iii) your payment card issuer reports the card as lost, stolen, or blocked.

In these circumstances, RYDEPRO may request copies of government-issued identification, proof of address, or other documents. Verification may be done through third-party services.

6.4 Failure to Verify.

If you refuse to provide requested verification or if verification fails, RYDEPRO may suspend or terminate your account under Section 22. Any pending Bookings or Rides may be canceled. You remain responsible for any charges incurred prior to such suspension or termination.

6.5 Limitation of Liability for Verification.

Verification depends on third-party services and the accuracy of information you provide. To the maximum extent permitted by applicable law, RYDEPRO will not be liable for any loss arising from a false positive or false negative verification result.

6.6 Authorization Holds.

RYDEPRO may obtain a temporary pre-authorization hold on your payment method at the time of Booking, as described in Section 43.

7.1 Submission of a Booking.

When you submit a request for Transportation Services through the RYDEPRO Platform, you are offering to enter into a contract with a Driver for the specific Ride described in your request. A request may be submitted as an On-Demand Ride, Instant Ride, Scheduled Ride, or Reservation (each, a “Booking”).

7.2A Pre-Acceptance Cancellation Window. “Pre-Acceptance Cancellation Window” means the period beginning when a Booking is submitted by the Rider and ending when a Driver accepts the Booking. During the Pre-Acceptance Cancellation Window, the Rider may cancel the Booking through the RYDEPRO Platform. Cancellation during this period terminates the Booking request prior to contract formation and will not result in a cancellation fee, except as expressly disclosed at the time of Booking or otherwise permitted under these Terms.

7.2B System Initiation and Processing Fees. Notwithstanding Section 7.2A, RYDEPRO may charge a reasonable system initiation, processing, or platform activation fee in connection with a Booking request where such fee is disclosed to you prior to submission or at the time of Booking confirmation. Such fees may reflect costs associated with, including but not limited to, system processing, dispatch matching, payment authorization, fraud prevention screening, or other operational functions initiated upon submission of a Booking request, regardless of whether a Driver accepts the Booking.

7.2C Confirmation and Platform Role. A binding agreement for Transportation Services is formed when a Driver accepts your Booking. RYDEPRO will notify you of the Driver’s acceptance through the RYDEPRO Platform. RYDEPRO is not a transportation carrier and does not provide Transportation Services. Drivers are independent third-party providers solely responsible for Transportation Services. RYDEPRO has no responsibility for the acts or omissions of any Driver except as expressly provided in these Terms or required by law.

7.3 Responsibilities.

You are solely responsible for the following:

• (a) ensuring that the pickup location, destination, and any stops you provide are accurate and complete;
• (b) being present and ready at the pickup location at the designated time, including any adjustments communicated by the Driver or RYDEPRO;
• (c) providing any additional instructions reasonably necessary for the Driver to locate you;
• (d) maintaining sufficient funds or credit in your selected payment method to cover the fare and any applicable fees;
• (e) securing all personal belongings before, during, and after the Ride;
• (f) complying with all applicable laws, including traffic laws, seatbelt requirements, and child restraint laws;
• (g) ensuring that any child or infant in your care is properly restrained in accordance with Section 11; and
• (h) conducting yourself in a lawful, respectful, and non-disruptive manner during the Ride, and refraining from any conduct that could endanger the Driver, the vehicle, or any third party.

7.4 Driver Discretion to Refuse or Cancel.

A Driver may refuse or cancel a Ride if, in the Driver’s reasonable judgment, the Ride presents a safety risk, violates applicable law, or violates these Terms (including, without limitation, Rider conduct requirements set forth in these Terms).

7.5 Consequences of Inaccurate Information.

If you provide inaccurate, incomplete, or misleading information in connection with a Booking, RYDEPRO may:

• (a) adjust the fare to reflect the correct route or distance;
• (b) charge additional fees, including cancellation fees under Section 34 or wait time fees under Section 45;
• (c) cancel the Booking; or
• (d) suspend or terminate your account under Section 22.

7.6 No Guarantee of Acceptance or Timing.

RYDEPRO does not guarantee that any Driver will accept your Booking, that a Ride will be completed, or that a Driver will arrive at the specified time, including for Scheduled Rides or Reservations. To the maximum extent permitted by applicable law, RYDEPRO shall not be liable for any indirect, incidental, consequential, or special damages arising from a Driver’s failure to accept, arrive, or complete a Ride.

7.7 Modifications After Confirmation.

Once a Booking is confirmed, you may modify the pickup location, destination, or stops only through the RYDEPRO Platform. The Driver may accept or reject any modification. Any modification may result in a change to the fare, including additional wait time fees or distance charges.

8.1 Prohibition on Unaccompanied Minors – General Rule.

No individual under the age of eighteen (18) years may use the RYDEPRO Platform or receive Transportation Services through the RYDEPRO Platform unless accompanied by a parent or legal guardian who remains with the minor for the entire duration of the Ride. Unaccompanied minors are strictly prohibited, except as expressly provided in Section 8.2.

8.2 Exception for Authorized Unaccompanied Minors.

RYDEPRO may, in its sole discretion, permit an unaccompanied minor to use the Platform under a separate Unaccompanied Minor Authorization Form that must be completed, signed, and approved by RYDEPRO before any such Ride. The Authorization Form shall require:

• (a) the parent or legal guardian’s explicit written consent;
• (b) the minor’s name, age, and emergency contact information;
• (c) acknowledgment of all risks and assumption of liability by the parent or guardian;
• (d) agreement to pay any additional fees or surcharges associated with unaccompanied minor Rides; and
• (e) such other conditions as RYDEPRO may reasonably require.

RYDEPRO may approve, deny, or revoke any such authorization at any time without prior notice. Even with an approved Authorization Form, not all Drivers are required to accept unaccompanied minor Rides. RYDEPRO does not guarantee that any Driver will accept such a Ride.

8.3 Rider Representation.

By creating an account and using the RYDEPRO Platform, you represent and warrant that you are at least eighteen (18) years of age or, if required by applicable state law, the age of legal majority in the state where you reside or where you use the RYDEPRO Platform.

8.4 No Requests for Unaccompanied Minors Without Authorization.

You may not request a Ride for an unaccompanied minor unless you have obtained prior written approval from RYDEPRO via the Unaccompanied Minor Authorization Form. If you request a Ride for an unaccompanied minor without such approval, Drivers may cancel or refuse the Ride, and RYDEPRO may enforce the penalties in Section 8.5.

8.5 Enforcement and Reasonable Fees.

If you violate Section 8.1 or 8.4, RYDEPRO may, in its sole discretion:

• (a) immediately suspend your account;
• (b) charge a reasonable administrative or enforcement fee, to the extent permitted by applicable law, in addition to the full fare for the canceled Ride (the “Enforcement Fee”);
• (c) permanently terminate your account and ban you from any future use of the RYDEPRO Platform upon a second or material violation; and
• (d) report the violation to law enforcement or child protective services where permitted or required by applicable law.

8.6 Verification of Age.

RYDEPRO reserves the right to verify the age of any Rider at any time using identity verification procedures described in Section 6. If you cannot provide satisfactory proof of age upon request, RYDEPRO may suspend or terminate your account.

8.7 Circumvention Prohibited.

You may not circumvent this policy by using another person’s account, providing false age information, or any other means. Any such circumvention shall result in immediate permanent termination of your account and may subject you to an Enforcement Fee as described in Section 8.5(b).

8.8 Parental or Guardian Responsibility.

If a parent or legal guardian accompanies a minor during a Ride, the parent or guardian assumes full responsibility for the minor’s conduct and compliance with these Terms, including all provisions of Section 13 (Rider Conduct). The parent or guardian remains fully liable for any damage caused by the minor to the Driver’s vehicle or property, and any violation of Section 13 by the minor shall be deemed a violation by the parent or guardian for purposes of enforcement.

8.9 Reliance on Representations; No Guarantee.

RYDEPRO relies on the representations and warranties made by Riders under this Section 8. RYDEPRO does not guarantee that any Rider is of legal age, and RYDEPRO shall not be liable for any loss arising from a Rider’s misrepresentation of age. Verification under Section 8.6 is not a guarantee of compliance.

9.1 Use on Behalf of an Entity.

If you use the RYDEPRO Platform on behalf of a business, organization, government entity, or any other legal entity (each, a “Business Customer”), you represent and warrant that you have the legal authority to bind that entity to these Terms. The Business Customer shall be fully bound by these Terms to the same extent as an individual Rider.

9.2 Third-Party Riders.

If you request a Ride for the benefit of another individual who is not the account holder (a “Third-Party Rider”), the following shall apply:

• (a) You remain fully responsible for all charges incurred for that Ride, including fares, fees, tolls, wait time, cancellation fees, cleaning fees, and any other amounts due.
• (b) As a condition of receiving Transportation Services, the Third-Party Rider must comply with all applicable provisions of these Terms, including but not limited to the Minors Policy (Section 8), Rider Conduct (Section 13), and Child Seat Policy (Section 11). You agree to use reasonable efforts to ensure the Third-Party Rider’s compliance, to the extent reasonably within your control.
• (c) You are liable for any damage caused by the Third-Party Rider to the Driver’s vehicle or property.
• (d) No agency, partnership, joint venture, or fiduciary relationship is created between RYDEPRO and any Third-Party Rider. RYDEPRO owes no direct contractual obligation to any Third-Party Rider who is not an account holder.

9.3 No Waiver of Liability.

Your responsibility under Section 9.2 applies regardless of whether the Third-Party Rider has read or agreed to these Terms. You assume all risk associated with requesting a Ride for a Third-Party Rider.

9.4 Business-to-Business (B2B) Accounts.

If RYDEPRO has entered into a separate written agreement with a Business Customer for the provision of Transportation Services to its employees, contractors, or other authorized individuals (“Authorized Riders”), the terms of that separate agreement shall govern the relationship between RYDEPRO and the Business Customer. In the event of any conflict between these Terms and the separate B2B agreement, the B2B agreement shall control.

9.5 Responsibility for Information and Permissions.

You are fully responsible for any information that you or any Third-Party Rider shares with a Driver or through the RYDEPRO Platform, including but not limited to location data, contact information, and any permissions you grant (e.g., access to contacts or device features). RYDEPRO’s handling of such information is governed by the Privacy Notice (Section 52).

9.6 Indemnification.

Your indemnification obligations under Section 18 extend to any claims arising from your request of a Ride for a Third-Party Rider or your use of the RYDEPRO Platform on behalf of a Business Customer.

10.1 Incorporation of Separate Luggage Policy.

RYDEPRO maintains a separate, standalone Luggage Policy that governs all aspects of luggage, personal belongings, and cargo transported during a Ride. The Luggage Policy is incorporated into these Terms by reference and is legally binding on you. The full Luggage Policy is available at rydepro.com/legal/luggage and through the in-app menu (Menu → Legal → Luggage).

10.2 Summary of Key Provisions.

The following is a summary of material terms contained in the separate Luggage Policy. In the event of any inconsistency between this summary and the full Luggage Policy, the full Luggage Policy shall control.

• (a) Prohibited Items and Driver Inspection Rights. Drivers are not required to transport, and may refuse to transport, any luggage or cargo that: (i) exceeds reasonable vehicle capacity; (ii) poses a safety risk; (iii) contains illegal substances, weapons, hazardous materials, or live animals (except service animals); or (iv) cannot be safely secured. Drivers may inspect luggage to determine compliance with this policy before accepting a Ride.
• (b) Rider Responsibility. You are responsible for the security and contents of your luggage and personal belongings. To the maximum extent permitted by applicable law, RYDEPRO and the Driver shall not be liable for lost, stolen, or damaged luggage except where caused by the Driver’s gross negligence or willful misconduct. Simple negligence shall not establish liability to the extent permitted by law.
• (c) Luggage Assistance. Drivers may assist with loading or unloading at their sole discretion but are not required to enter any residence or structure. Any voluntary assistance is at your own risk.
• (d) Lost Items. RYDEPRO facilitates communication for lost items but does not guarantee recovery. Drivers may charge a reasonable fee for returning lost items.

10.3 Acknowledgment and Acceptance.

By using the RYDEPRO Platform and requesting a Ride, you acknowledge that you have read, understood, and agree to be bound by the full, separate Luggage Policy. Your acceptance of these Terms constitutes acceptance of the Luggage Policy as a condition of receiving Transportation Services. Your continued use of the RYDEPRO Platform after any update to the Luggage Policy constitutes acceptance of the updated policy.

10.4 Conflicts.

In the event of any conflict between this Section 10 and the separate Luggage Policy, the separate Luggage Policy shall control.

11.1 Incorporation of Separate Child Seat Policy.

RYDEPRO maintains a separate, standalone Child Seat and Infant Safety Policy that governs all aspects of child restraint systems, infant seats, booster seats, and related obligations during a Ride. The Child Seat Policy is incorporated into these Terms by reference and is legally binding on you. The full Child Seat Policy is available at rydepro.com/legal/childseat and through the in-app menu (Menu → Legal → Child Seat).

11.2 Summary of Key Provisions.

The following is a summary of material terms contained in the separate Child Seat Policy. In the event of any inconsistency between this summary and the full Child Seat Policy, the full Child Seat Policy shall control. Where applicable law provides greater protection for children or imposes stricter requirements, such law shall prevail over any conflicting provision of this Section 11.

• (a) No Provision of Child Seats by RYDEPRO. RYDEPRO does not provide child safety seats, booster seats, or other child restraint systems, except where the optional child seat request service described in paragraph (b) is available in certain regions. Riders are solely responsible for providing, installing, and using appropriate child restraint systems in accordance with applicable state laws.
• (b) Optional Child Seat Request Service (Where Available). RYDEPRO may, in its sole discretion, offer you the option to request a Driver who carries an approved child seat in regions where such service is permitted by law. RYDEPRO may discontinue or modify this service at any time without prior notice. If you select this option:
• (i) an additional fee will apply, which varies by region and will be disclosed before you confirm your Ride;
• (ii) RYDEPRO does not guarantee the availability of such Drivers;
• (iii) you remain responsible for securing the child in the seat;
• (iv) if the child spoils, soils, or damages the child seat, a cleaning fee of up to $50.00 (or the actual replacement cost, whichever is greater) will be charged to your account; and
• (v) RYDEPRO reserves the right to assess additional fees for excessive damage.
• (c) Rider Obligations When Providing Own Child Seat. If you are traveling with a child who is required by law to use a child restraint system and you do not use the optional child seat request service:
• (i) you must provide your own federally approved child seat;
• (ii) you are responsible for properly installing the child seat in the vehicle;
• (iii) you must ensure the child is properly secured;
• (iv) you must remove the child seat after the Ride ends; and
• (v) you acknowledge that the Driver is not responsible for child seat installation or safety, and that RYDEPRO has no duty to supervise the child’s restraint or safety.
• (d) Driver Right to Refuse Ride Without Liability or Penalty. Drivers have the right to refuse a Ride, without liability or penalty, if you fail to provide an appropriate child restraint system for a child who is required to use one under applicable law. In such cases, you will be charged a cancellation fee as provided in Section 34.
• (e) Limitation of Liability. To the maximum extent permitted by applicable law, RYDEPRO shall not be liable for any injuries or damages arising out of or relating to: (i) failure to use a child restraint system; (ii) improper installation or use of a child restraint system; (iii) the absence of a child restraint system; (iv) the Driver’s refusal to transport a child due to lack of appropriate restraint; or (v) any act or omission of the Driver with respect to child safety. RYDEPRO does not supervise, control, or assume any duty regarding the installation or use of child restraint systems by Riders or Drivers.
• (f) Enforcement and Repeated Violations. A single violation of this Section 11 will result in the cancellation fee described in paragraph (d). Repeated violations (three or more) may result in temporary suspension or permanent termination of your account under Section 22, at RYDEPRO’s sole discretion.

11.3 Acknowledgment and Acceptance.

By using the RYDEPRO Platform and requesting a Ride, you acknowledge that you have read, understood, and agree to be bound by the full, separate Child Seat and Infant Safety Policy. Your acceptance of these Terms constitutes acceptance of the Child Seat Policy as a condition of receiving Transportation Services. Your continued use of the RYDEPRO Platform after any update to the Child Seat Policy constitutes acceptance of the updated policy.

11.4 Conflicts.

In the event of any conflict between this Section 11 and the separate Child Seat and Infant Safety Policy, the separate Child Seat Policy shall control, subject to applicable law.

12.1 Airport and Government Fees.

RYDEPRO may charge additional fees for Rides that originate from, terminate at, or pass through airports, toll roads, bridges, tunnels, or other government-operated facilities. Such fees include, but are not limited to:

• (a) airport pickup and drop-off fees;
• (b) tolls (including electronic toll collection systems such as E-ZPass);
• (c) congestion charges;
• (d) access or facility fees;
• (e) government-imposed taxes or surcharges; and
• (f) any other fees imposed by airport authorities, municipalities, states, or other governmental entities.

All such fees are subject to change without prior notice, as they are set by the applicable authority. RYDEPRO will pass through to you any increase or decrease in such fees, including any retroactive adjustments or delayed government billing reconciliations, and the amount charged will be the actual fee incurred.

12.2 Separate Policies for Individual Airports.

Each airport may have its own distinct rules, fees, pickup/drop-off zones, and operational requirements. RYDEPRO will provide, through the Platform or its website, links or references to the specific policies applicable to each airport where RYDEPRO operates. It is your responsibility to review the applicable airport policy before requesting a Ride that originates from or terminates at that airport. RYDEPRO is not liable for any fines, penalties, or service denial resulting from your failure to comply with a specific airport’s policy.

12.3 Airport Pickup and Drop-Off Compliance.

You agree to comply with all airport rules and regulations applicable to transportation network company (TNC) services, including but not limited to designated pickup zones, waiting areas, passenger drop-off locations, and any prohibitions on solicitation or waiting outside approved areas. If you direct a Driver to violate any airport policy (e.g., by requesting pickup outside a designated zone), you remain solely responsible for any fines, penalties, or citations arising from such direction. RYDEPRO shall not be liable for any regulatory enforcement action taken against you or a Driver as a result of your non-compliance with airport rules.

12.4 Traffic Control and Redirection.

Airport officials, law enforcement, or traffic management systems may redirect Drivers to alternative pickup or drop-off locations due to congestion, construction, emergencies, or other operational needs. RYDEPRO has no control over such redirection. You agree to cooperate with the Driver in reaching the redirected location. No refund or fare adjustment will generally be given solely because of redirection, unless the redirection results in a material increase in distance or time not disclosed at booking. For purposes of this Section, “material increase” means an increase of more than twenty percent (20%) in the estimated distance or time, as reasonably determined by RYDEPRO based on GPS data and route records.

12.5 Traffic, Holidays, and Emergencies.

You acknowledge that airport areas, city centers, and major thoroughfares experience heavy traffic, especially during peak travel hours, holidays, inclement weather, and emergencies. RYDEPRO and Drivers will use reasonable efforts to coordinate efficient pickup and drop-off, but RYDEPRO is not responsible for delays caused by traffic, security checkpoints, road closures, or other airport operations. You should account for these factors when scheduling your Ride. RYDEPRO does not guarantee on-time performance for any Ride, including airport rides.

12.6 Disputes.

If you dispute any airport or government fee charged to your account, you must contact RYDEPRO customer support within thirty (30) days of the charge date. RYDEPRO will investigate and, if the fee was incorrectly charged, issue a refund or credit to your account

13.1 General Prohibition.

You agree to conduct yourself in a lawful, respectful, and safe manner at all times when using the RYDEPRO Platform, including during any Booking, Ride, or interaction with Drivers, RYDEPRO personnel, or other users.

13.2 Prohibited Rider Conduct.

The following conduct is strictly prohibited and constitutes a material breach of these Terms:

• (a) physical or verbal abuse, harassment, threats, intimidation, discrimination, or any other offensive conduct directed at any Driver, RYDEPRO employee, agent, or other user;
• (b) damaging, soiling, vandalizing, or otherwise harming any Driver’s vehicle or personal property;
• (c) engaging in any illegal activity during a Ride, including but not limited to possession, use, or distribution of illegal substances;
• (d) smoking, vaping, or using any tobacco or nicotine products inside any vehicle;
• (e) consuming open alcoholic beverages inside any vehicle. Sealed containers are permitted only where legally permitted by applicable law, and you remain solely responsible for compliance with all local open container laws;
• (f) eating or drinking in a manner that creates excessive mess, risk of spills, or damage to the vehicle;
• (g) exceeding the passenger capacity of the vehicle as determined by the Driver in good faith;
• (h) opening the vehicle door while the vehicle is in motion;
• (i) interfering with the Driver’s safe operation of the vehicle, including touching the steering wheel, gearshift, pedals, or electronic devices used for navigation;
• (j) using the RYDEPRO Platform for any fraudulent purpose, including but not limited to false ride requests, payment fraud, or chargeback abuse; and
• (k) any other conduct that, in RYDEPRO’s reasonable judgment, endangers any person or property or violates applicable law.

13.3 Prohibited Platform Abuse.

The following platform abuse activities are strictly prohibited:

• (a) creating multiple accounts or using another person’s account;
• (b) attempting to manipulate fares, promotions, surge pricing, or any other aspect of the RYDEPRO Platform through fraudulent or deceptive means;
• (c) intentionally requesting Rides with no intention of completing payment or with the intent to defraud Drivers or RYDEPRO;
• (d) filing false, frivolous, or fraudulent claims, disputes, or chargebacks;
• (e) reverse-engineering, decompiling, disassembling, or creating derivative works of the RYDEPRO Platform or any part thereof;
• (f) using bots, scrapers, crawlers, or any automated means to access the RYDEPRO Platform;
• (g) interfering with or disrupting the RYDEPRO Platform or its servers, networks, or infrastructure; and
• (h) circumventing any technical measures implemented by RYDEPRO to enforce these Terms.

13.4 Consequences of Violation.

If you violate any provision of this Section 13, RYDEPRO may, in its sole discretion and without prior notice:

• (a) immediately suspend your account;
• (b) permanently terminate your account and ban you from future use of the RYDEPRO Platform (for repeated or serious violations);
• (c) charge you for any damages caused to a Driver’s vehicle or property, or any costs incurred by RYDEPRO as a result of your conduct;
• (d) forfeit any outstanding credits, promotions, or rewards associated with your account, including those already earned but not yet redeemed;
• (e) report your conduct to law enforcement or other relevant authorities; and
• (f) pursue any and all available legal remedies, including seeking injunctive relief or monetary damages.

13.5 No Duty to Monitor; Discretionary Enforcement.

RYDEPRO has no duty or obligation to monitor Rider conduct or platform activity for violations of this Section 13. Enforcement is discretionary and undertaken solely as RYDEPRO deems appropriate. RYDEPRO does not guarantee that it will detect or act upon every violation. The absence of immediate enforcement does not constitute a waiver of RYDEPRO’s rights to enforce these Terms at any later time, nor does it create any expectation of continued non-enforcement.

14.1 Acknowledgment of Inherent Transportation Risks.

You acknowledge and agree that the use of the RYDEPRO Platform and the receipt of Transportation Services involve inherent and unavoidable risks associated with ground transportation, including risks of physical injury, bodily harm, disability, death, property damage, financial loss, delay, theft, criminal acts, or other harm. Such risks may arise from known or unknown conditions and may be caused by human error, negligence, misconduct, equipment failure, environmental conditions, or the acts or omissions of third parties.

14.2 Risks Specifically Assumed by Riders.

To the maximum extent permitted by applicable law, you knowingly, voluntarily, and expressly assume all inherent risks associated with Transportation Services, including risks arising from or related to:

• (a) motor vehicle accidents, collisions, sudden stops, rollovers, or other vehicular incidents;
• (b) the acts, omissions, negligence, recklessness, or misconduct of Drivers or third parties, except to the extent such conduct constitutes gross negligence or willful misconduct under applicable law;
• (c) traffic conditions, road hazards, construction, weather, visibility, or other environmental conditions;
• (d) delays, cancellations, route deviations, navigation errors, or missed pickups;
• (e) the mechanical condition, maintenance, operation, or safety of a Driver’s vehicle;
• (f) criminal, fraudulent, or unauthorized acts committed by third parties;
• (g) entering into, exiting from, or riding within a vehicle;
• (h) loading, unloading, handling, or transporting luggage or personal belongings; and
• (i) any other risks ordinarily associated with transportation services requested through digital platform technology, including technology failures (e.g., GPS inaccuracies, application errors, communication disruptions).

14.3 Platform Role and Allocation of Operational Responsibility.

You acknowledge and agree that:

• (a) RYDEPRO is a technology platform that facilitates connections between Riders and independent Drivers and is not a transportation carrier, common carrier, taxi service, or employer of Drivers;
• (b) Drivers are independent third-party transportation providers solely responsible for the operation, condition, maintenance, legality, and safety of their vehicles and for the provision of Transportation Services;
• (c) Drivers retain sole discretion and control over whether to accept a Booking, the manner in which Transportation Services are performed, the route taken (subject to Rider input), compliance with traffic laws, and all operational driving decisions; and
• (d) RYDEPRO does not exercise real-time control over a Driver’s operation of a vehicle and cannot guarantee the conduct, identity, qualifications, licensing status, safety, or actions of any Driver or third party.

14.4 No Duty to Inspect or Guarantee Safety.

RYDEPRO has no duty to inspect, supervise, or guarantee the safety of Drivers, vehicles, or third-party conduct, except as expressly set forth in Section 49 (Safety, Driver Vetting, and Incident Reporting). RYDEPRO does not assume any operational control over Drivers or vehicles, and no provision of these Terms shall be interpreted to create such a duty.

14.5 Insurance and Risk Allocation.

Certain risks associated with Transportation Services may be covered by insurance policies maintained by Drivers, RYDEPRO, or other applicable policies, subject to the terms, exclusions, deductibles, limits, and conditions of such policies. Any available insurance coverage is governed exclusively by the applicable insurance policy and applicable law. Additional information regarding insurance coverage is set forth in Section 17 (Insurance and Supplemental Coverage). Nothing in this Section 14 limits, waives, or modifies any non-waivable insurance rights or protections provided under applicable law.

14.6 Independence from Insurance.

The assumption of risk set forth in this Section 14 operates independently of any insurance coverage that may be provided under Section 17. Nothing in this Section 14 shall be interpreted as expanding, limiting, or otherwise affecting any insurance obligations or coverage described in Section 17. Coverage for certain losses, if any, is governed solely by the applicable insurance policies.

14.7 Rider Responsibility for Personal Safety.

You are solely responsible for exercising reasonable judgment and taking appropriate precautions during a Ride, including:

• (a) verifying that you enter the correct vehicle;
• (b) wearing seatbelts and ensuring that minors are properly restrained;
• (c) safeguarding personal belongings;
• (d) exiting the vehicle only when safe to do so; and
• (e) promptly reporting emergencies or unsafe conduct to appropriate authorities and to RYDEPRO through the in-app safety feature.

14.8 Limitation of Liability for Inherent Risks.

To the fullest extent permitted by applicable law, RYDEPRO shall not be liable for losses, damages, injuries, or claims arising from the inherent risks of transportation services described in this Section 14, including risks arising from the acts or omissions of independent Drivers or third parties. Nothing in this Section shall be interpreted to:

• (a) waive liability that cannot legally be waived;
• (b) limit liability for gross negligence, reckless misconduct, fraudulent conduct, or willful misconduct where such limitation is prohibited by law;
• (c) limit any rights or remedies available under applicable consumer protection laws or insurance laws; or
• (d) alter any obligations imposed on RYDEPRO by applicable transportation network company statutes or regulations.

14.9 No Guarantee of Safety or Availability.

RYDEPRO does not guarantee:

• (a) the availability of any Driver or Ride;
• (b) uninterrupted access to the RYDEPRO Platform;
• (c) the safety, suitability, legality, or quality of any Transportation Services; or
• (d) that any Ride will be free from delays, interruptions, accidents, or other adverse events.

Use of the RYDEPRO Platform and Transportation Services is at your own risk to the maximum extent permitted by applicable law.

14.10 Jurisdictional Limitations, Savings, and Reformation.

Certain jurisdictions restrict or prohibit limitations relating to assumption of risk, releases of liability, or disclaimers involving negligence, consumer rights, or transportation services. Accordingly, this Section 14 shall be interpreted, limited, and enforced only to the maximum extent permitted by applicable law. If any provision of this Section 14 is determined to be invalid or unenforceable in a particular jurisdiction, that provision shall be automatically reformed (blue-penciled) to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect. Any provision that cannot be reformed shall be severed. For Riders in Hawaii, California, New York, or other states with heightened consumer protection standards, this Section 14 shall be enforced to the fullest extent permitted by the laws of that state.

15.1 “As Is” and “As Available” Basis.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE RYDEPRO PLATFORM AND ALL TRANSPORTATION SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RYDEPRO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE RYDEPRO PLATFORM OR ANY TRANSPORTATION SERVICES.

15.2 Disclaimer of Implied Warranties.

RYDEPRO EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. RYDEPRO ALSO DISCLAIMS ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN TRADE.

15.3 Disclaimer of Operational Warranties.

RYDEPRO DOES NOT WARRANT THAT:

• (a) THE RYDEPRO PLATFORM WILL BE UNINTERRUPTED, SECURE, AVAILABLE, OR ERROR-FREE, INCLUDING DURING EMERGENCIES, SEVERE WEATHER, NATURAL DISASTERS, NETWORK OUTAGES, PERIODS OF HIGH DEMAND, OR OTHER EVENTS DESCRIBED IN SECTION 21 (FORCE MAJEURE);
• (b) ANY DRIVER WILL ARRIVE AT THE PICKUP LOCATION AT THE SPECIFIED TIME OR AT ALL;
• (c) ANY RIDE WILL BE COMPLETED AS BOOKED;
• (d) THE QUALITY, SAFETY, LEGALITY, OR SUITABILITY OF ANY TRANSPORTATION SERVICES WILL MEET YOUR EXPECTATIONS;
• (e) THE RYDEPRO PLATFORM WILL BE COMPATIBLE WITH YOUR DEVICE, HARDWARE, SOFTWARE, OR OPERATING SYSTEM;
• (f) ANY ERRORS, DEFECTS, OR SECURITY VULNERABILITIES IN THE RYDEPRO PLATFORM WILL BE DETECTED OR CORRECTED;
• (g) THE ACCURACY, RELIABILITY, AVAILABILITY, OR TIMELINESS OF ANY INFORMATION PROVIDED THROUGH THE RYDEPRO PLATFORM, INCLUDING GPS DATA, ROUTE SUGGESTIONS, ESTIMATED ARRIVAL TIMES, ESTIMATED PRICING, DISPATCH INFORMATION, OR INFORMATION GENERATED THROUGH AUTOMATED SYSTEMS OR ALGORITHMS; OR
• (h) THIRD-PARTY SERVICES, INCLUDING PAYMENT PROCESSORS, MAPPING SERVICES, TELECOMMUNICATIONS NETWORKS, CLOUD SERVICE PROVIDERS, OR EXTERNAL DATA SOURCES, WILL OPERATE WITHOUT INTERRUPTION, DELAY, ERROR, OR SECURITY FAILURE.

15.4 Disclaimer Regarding Drivers.

RYDEPRO DOES NOT WARRANT THE SUITABILITY, RELIABILITY, SAFETY, LEGAL COMPLIANCE, OR CONDUCT OF ANY DRIVER, EXCEPT AS EXPRESSLY SET FORTH IN SECTION 49 (SAFETY, DRIVER VETTING, AND INCIDENT REPORTING). BACKGROUND CHECKS, IDENTITY VERIFICATION, DRIVING RECORD REVIEWS, OR OTHER SCREENING MEASURES DO NOT CONSTITUTE A WARRANTY, ENDORSEMENT, OR GUARANTEE OF ANY DRIVER’S SAFETY, FITNESS, OR SUITABILITY. RYDEPRO DOES NOT ENDORSE ANY DRIVER AND IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF ANY DRIVER, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15.5 Disclaimer Regarding Pricing and Calculations.

RYDEPRO DOES NOT WARRANT THAT ANY FARE ESTIMATE, ROUTE ESTIMATE, DISTANCE CALCULATION, SURGE PRICING ADJUSTMENT, ETA, MILEAGE CALCULATION, OR OTHER PRICING-RELATED INFORMATION WILL BE ERROR-FREE, COMPLETE, OR EXACT. PRICING AND DISTANCE CALCULATIONS MAY RELY ON GPS SYSTEMS, MAPPING PROVIDERS, TRAFFIC DATA, THIRD-PARTY SERVICES, OR AUTOMATED ALGORITHMIC SYSTEMS THAT MAY CONTAIN DELAYS, INACCURACIES, OR INTERRUPTIONS.

15.6 State-Specific Limitations.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE DISCLAIMERS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IF ANY WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, SUCH WARRANTY SHALL BE LIMITED TO THE MINIMUM SCOPE AND DURATION REQUIRED BY LAW.

15.7 Hawaii Notice.

NOTICE TO RIDERS IN HAWAII: HAWAII REVISED STATUTES § 431:10C-705 PROVIDES THAT CERTAIN DISCLAIMERS OF LIABILITY AND WAIVERS OF CLAIMS BY A PASSENGER AGAINST A TRANSPORTATION NETWORK COMPANY OR DRIVER ARE INVALID AND UNENFORCEABLE IN HAWAII. THE DISCLAIMERS IN THIS SECTION 15 SHALL NOT BE ENFORCED AGAINST HAWAII RIDERS TO THE EXTENT PROHIBITED BY HAWAII LAW.

15.8 Integration with Assumption of Risk.

The disclaimers in this Section 15 are in addition to, and not in limitation of, the assumption of risk and allocation of responsibility set forth in Section 14. Sections 14 and 15 shall be interpreted to provide cumulative protections to RYDEPRO to the maximum extent permitted by applicable law.

16.1 Maximum Extent Permitted by Law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RYDEPRO, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, PAYMENT PROCESSORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, PERSONAL INJURY, PROPERTY DAMAGE, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO THESE TERMS, THE RYDEPRO PLATFORM, OR ANY TRANSPORTATION SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER RYDEPRO WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Cap on Liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RYDEPRO’S TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS, THE RYDEPRO PLATFORM, OR ANY TRANSPORTATION SERVICES SHALL NOT EXCEED THE GREATER OF:

• (a) THE TOTAL AMOUNT PAID BY YOU TO RYDEPRO FOR THE SINGLE RIDE GIVING RISE TO THE CLAIM (OR, IF NO RIDE WAS COMPLETED, ZERO); OR
• (b) FIVE HUNDRED U.S. DOLLARS ($500.00); OR
• (c) THE TOTAL FEES PAID BY YOU TO RYDEPRO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER.

The caps in (a), (b), and (c) are alternative limits, not cumulative. The highest applicable amount shall control, and in no event shall RYDEPRO’s aggregate liability exceed the amount determined under this Section 16.2 for any single claim or series of related claims.

16.3 Allocation of Risk.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS, LIMITATIONS, AND LIABILITY ALLOCATIONS SET FORTH IN THESE TERMS ARE A FUNDAMENTAL BASIS OF THE AGREEMENT BETWEEN YOU AND RYDEPRO, THAT RYDEPRO WOULD NOT MAKE THE RYDEPRO PLATFORM AVAILABLE ON THE SAME TERMS WITHOUT SUCH LIMITATIONS, AND THAT SUCH LIMITATIONS HAVE BEEN TAKEN INTO ACCOUNT IN DETERMINING PRICING, FEES, AND PLATFORM OPERATIONS.

16.4 No Liability for Independent Drivers.

Drivers are independent third-party transportation providers and are not employees, agents, joint venturers, or representatives of RYDEPRO, except where required by applicable law. To the maximum extent permitted by law, RYDEPRO shall not be liable for the acts, omissions, negligence, gross negligence, recklessness, intentional misconduct, or legal violations of any Driver, whether or not such conduct is covered by any insurance policy described in Section 17 (once procured).

16.5 No Liability for Third-Party Services.

The RYDEPRO Platform may rely on or integrate with third-party services, including payment processors, mapping providers, wireless carriers, cloud hosting providers, identity verification vendors, and governmental toll or traffic systems. RYDEPRO is not responsible for the availability, accuracy, security, legality, or performance of any third-party service.

16.6 Disclaimer of Algorithmic and Informational Outputs.

Any information provided through the RYDEPRO Platform, including estimated time of arrival (ETA), route optimization suggestions, predicted pricing, dispatch matching, or other algorithmic outputs, is for informational purposes only and does not constitute a warranty or guarantee. RYDEPRO does not warrant the accuracy, completeness, timeliness, or reliability of any such algorithmic or automated decision output.

16.7 Fare Estimates and Pricing Variations.

Any fare estimate displayed before confirmation of a Booking is an estimate only and not a guaranteed price unless expressly stated otherwise. Final charges may vary based on actual mileage, time, route changes, traffic conditions, tolls, airport fees, operational fees, regulatory surcharges, third-party processing costs, dynamic pricing conditions, applicable taxes, or other lawful charges, including pass-through costs imposed by government authorities, payment processors, or other third parties. All such charges are disclosed or made available through the RYDEPRO Platform.

16.8 Calculation Methods and Regional Variations.

Mileage, distance, and time calculations may be determined using GPS data, mapping systems, telematics, traffic data, or other commercially reasonable measurement methods selected by RYDEPRO or its service providers. Pricing formulas, fare structures, taxes, fees, operational charges, and regulatory pass-through charges may vary by jurisdiction, market, airport, municipality, state, or country, and may change without prior notice to the extent permitted by law.

16.9 No Duty to Monitor.

RYDEPRO has no duty or obligation to monitor Rides, Driver conduct, Rider conduct, or the content of communications between users, except as may be required by law or as expressly set forth in Section 49. RYDEPRO does not guarantee the accuracy, completeness, or timeliness of any monitoring it may undertake voluntarily.

16.10 Exceptions to Limitations.

The limitations set forth in this Section 16 shall not apply to:

• (a) claims for bodily injury, death, or property damage caused by RYDEPRO’s own gross negligence or willful misconduct;
• (b) claims that cannot be limited or excluded under applicable law, including certain consumer protection statutes or state insurance laws; or
• (c) liability arising from RYDEPRO’s violation of any applicable transportation network company regulations that expressly prohibit such limitations.

16.11 State-Specific Savings Clause.

Some jurisdictions do not allow the exclusion or limitation of incidental, consequential, or certain other damages, or the limitation of liability for gross negligence or willful misconduct. In such jurisdictions, the above limitations shall apply to the fullest extent permitted by law. Nothing in this Section 16 is intended to waive any non-waivable rights you may have under applicable law.

16.12 Integration with Other Sections.

The limitations and exclusions in this Section 16 are in addition to, and not in limitation of, the disclaimers, assumption of risk provisions, indemnification obligations, arbitration provisions, and other liability protections contained elsewhere in these Terms.

16.13 Severability.

If any provision of this Section 16 is found to be invalid, illegal, or unenforceable, that provision shall be severed or reformed to the maximum extent enforceable, and the remaining provisions shall continue in full force and effect.

17.1 General Structure of Insurance.

Transportation Services facilitated through the RYDEPRO Platform may be subject to insurance coverage maintained by third-party insurers and/or coverage procured by RYDEPRO or its affiliates, where and to the extent required by applicable law or regulatory requirements governing transportation network services.

17.2 Platform Insurance (If Applicable).

In certain jurisdictions, RYDEPRO or its affiliates may maintain commercial insurance policies intended to provide coverage for certain incidents arising from Transportation Services arranged through the RYDEPRO Platform. Any such coverage, if available, is subject to the terms, conditions, exclusions, limitations, and determinations of the applicable insurance policies and insurers. Nothing in these Terms guarantees that insurance coverage will be available in all jurisdictions, for all incidents, or under all circumstances.

17.3 Order of Coverage.

Where multiple insurance policies or coverage sources may apply to a claim arising from Transportation Services, the applicable order of coverage shall be determined by the relevant insurance policies and applicable law. RYDEPRO does not determine or guarantee coverage priority or allocation between insurers.

17.4 Claims Administration.

Insurance claims, where applicable, are administered by the relevant insurer or authorized third-party claims administrator in accordance with their procedures. RYDEPRO may facilitate submission or coordination of claims but does not control, approve, or guarantee any coverage determination, settlement, or payment.

17.5 No Guarantee of Coverage.

RYDEPRO does not represent, warrant, or guarantee that insurance coverage will apply to any particular incident, claim, loss, injury, or damage. Coverage determinations are made solely by the applicable insurer under the terms of the relevant policy.

17.6 Exclusions and Limitations.

Insurance coverage, where available, may be subject to exclusions and limitations, including but not limited to exclusions for unlawful conduct, unauthorized use of the RYDEPRO Platform, intentional acts, or other circumstances defined in the applicable insurance policy.

17.7 Rider Cooperation.

As a condition of using the RYDEPRO Platform, you agree to reasonably cooperate in any insurance-related inquiry, investigation, or claim process, including providing accurate information and documentation when requested by RYDEPRO or the applicable insurer or claims administrator.

17.8 No Expansion of Liability.

The existence of any insurance coverage, whether provided by RYDEPRO or a third party, shall not be construed to:

• (a) increase or expand RYDEPRO’s liability beyond that set forth in Section 16 (Limitation of Liability);
• (b) create any additional duty or obligation on RYDEPRO; or
• (c) waive any limitation, exclusion, or defense available to RYDEPRO under these Terms or applicable law.

17.9 Jurisdictional Variations.

Insurance requirements, coverage availability, and policy structures may vary by jurisdiction. In some jurisdictions, no supplemental or platform-related insurance may be available. Where mandatory insurance laws apply, such laws shall govern to the extent they conflict with this Section.

17.10 Coordination with Limitation of Liability.

This Section 17 is intended to operate in coordination with Section 16. In the event of any inconsistency, Section 16 shall control with respect to the limitation of RYDEPRO’s liability to the maximum extent permitted by law.

17.11 Supplemental Coverage Option (If Offered).

RYDEPRO may offer you the option to purchase supplemental accident insurance or other travel protection coverage at the time of Booking. If offered and selected, the premium, coverage terms, exclusions, limits, and deductibles will be disclosed before you confirm your Booking. Such coverage is provided by an independent third-party insurer, not by RYDEPRO. RYDEPRO does not underwrite, administer, or guarantee any claim under supplemental coverage. Your decision to purchase or decline supplemental coverage does not affect your ability to book a Ride or the quality of Transportation Services provided.

17.12 No Insurance Obligation to Drivers.

Nothing in these Terms creates any obligation for RYDEPRO to insure Drivers or to maintain any policy on behalf of Drivers. Drivers are solely responsible for securing their own insurance as required by applicable law.

17.13 Future Amendments.

If RYDEPRO procures specific commercial insurance policies, this Section 17 may be amended to describe the coverage, limits, and claims process. Any such amendment will be prospective only and will apply to Rides completed after the effective date of the amendment.

17.14 No Third-Party Rights.

Nothing in this Section 17 creates any third-party beneficiary rights or any rights in any Rider, Driver, or other person to make a claim directly against RYDEPRO’s insurers except as expressly provided by law.

18.1 Rider Indemnification Obligation.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless RYDEPRO, its affiliates, licensors, service providers, payment processors, officers, directors, employees, agents, successors, and assigns (collectively, the “RYDEPRO Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or related to:

• (a) your use or misuse of the RYDEPRO Platform;
• (b) your violation of these Terms, including any incorporated policies;
• (c) your violation of any applicable law, regulation, or third-party rights;
• (d) any inaccurate, false, or misleading information provided by you, whether directly or indirectly, through the RYDEPRO Platform;
• (e) your interaction with any Driver, including conduct during a Ride, Booking, or related communication;
• (f) your failure to comply with payment obligations, including chargebacks, payment disputes, or fraudulent transactions;
• (g) any damage, loss, injury, or harm caused by you to any person, vehicle, or property in connection with your use of the RYDEPRO Platform; and
• (h) any dispute between you and any third party arising from or relating to Transportation Services, except to the extent caused by RYDEPRO’s gross negligence or willful misconduct where such limitation is not prohibited by law.

18.2 Duty to Defend.

Your obligations under this Section include the duty to promptly assume the defense of any claim subject to indemnification upon RYDEPRO’s written request. RYDEPRO reserves the right, at its own expense, to participate in the defense of any matter through counsel of its own choosing.

18.3 Control of Defense.

You may not settle any indemnified claim without RYDEPRO’s prior written consent if such settlement:

• (a) imposes any obligation on any RYDEPRO Party;
• (b) includes an admission of fault by any RYDEPRO Party; or
• (c) does not fully and unconditionally release the RYDEPRO Parties from all liability.

18.4 Costs and Expenses.

Indemnification under this Section includes, without limitation, reasonable attorneys’ fees, court costs, arbitration fees, expert fees, investigation costs, and any other expenses reasonably incurred by the RYDEPRO Parties in connection with the defense or resolution of any claim.

18.5 Survival of Indemnity Obligations.

Your indemnification obligations under this Section shall survive termination, suspension, or discontinuation of your account or use of the RYDEPRO Platform.

18.6 Notice and Cooperation.

RYDEPRO will provide you with prompt written notice of any claim subject to indemnification to the extent practicable. Failure to provide notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced by such failure. You agree to reasonably cooperate with the RYDEPRO Parties in the defense of any indemnified claim.

18.7 No Limitation on Other Rights.

The rights of indemnification under this Section are in addition to, and not in limitation of, any other rights or remedies available to RYDEPRO under law, equity, or these Terms.

18.8 Allocation of Risk.

You acknowledge and agree that this indemnification provision reflects a reasonable allocation of risk between you and RYDEPRO, and is a material condition of your access to and use of the RYDEPRO Platform.

18.9 Hawaii Notice.

NOTICE TO RIDERS IN HAWAII: Hawaii Revised Statutes § 431:10C-705(3) provides that an agreement by a passenger to defend, indemnify, or hold harmless a transportation network company or transportation network company driver is invalid and unenforceable in Hawaii. The indemnification obligations in this Section 18 shall not apply to Hawaii Riders to the extent prohibited by Hawaii law.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO ARBITRATE DISPUTES WITH RYDEPRO ON AN INDIVIDUAL BASIS, RATHER THAN PURSUING CLAIMS IN COURT OR AS PART OF A CLASS ACTION. YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION AS PROVIDED IN SECTION 19.11.

19.1 Agreement to Arbitrate.

To the maximum extent permitted by applicable law, you and RYDEPRO agree that any dispute, claim, or controversy arising out of or relating to these Terms, the RYDEPRO Platform, or any Transportation Services (whether in contract, tort, statute, fraud, misrepresentation, or any other legal theory) shall be resolved by binding individual arbitration rather than in court, except as expressly provided in Section 19.10 (Exceptions).

19.2 Waiver of Jury Trial.

YOU AND RYDEPRO EACH WAIVE ANY RIGHT TO A JURY TRIAL, TO THE EXTENT SUCH WAIVER IS PERMITTED BY LAW.

19.3 Waiver of Class Actions and Representative Proceedings.

YOU AND RYDEPRO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding, to the maximum extent permitted by law.

19.4 Governing Arbitration Law.

This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act and applicable statutes of limitation. The arbitrator shall have exclusive authority to resolve all Disputes, including the enforceability, scope, and validity of this Section 19, except as provided in Section 19.13.

19.5 Arbitration Provider and Rules.

Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated, as modified by these Terms. If the AAA cannot or will not administer the arbitration under its rules, the parties shall select a neutral arbitration provider mutually agreed upon, or if no agreement, by a court of competent jurisdiction.

19.6 Arbitration Procedures.

The arbitration shall be conducted by a single neutral arbitrator. The arbitration may be conducted in person, via document submission, telephonically, or online, as determined by the applicable rules or agreement of the parties. The arbitrator shall have the authority to grant any relief that would be available in a court, consistent with applicable law. The arbitration shall be conducted in the English language.

19.7 Location of Arbitration.

Unless otherwise required by applicable law, arbitration shall take place in the county in which you reside (if you reside in the United States), or in San Francisco County, California (if you reside outside the United States), or by remote appearance if permitted by the arbitrator or applicable arbitration rules.

19.8 Fees and Costs.

Payment of arbitration fees and costs shall be governed by the applicable arbitration provider’s rules and applicable law. RYDEPRO will not seek to enforce arbitration costs against you in excess of what would be permitted in a court proceeding. Each party shall bear its own attorneys’ fees and costs, except as otherwise provided by law or the arbitrator may award fees and costs if permitted by applicable law.

19.9 Mass Arbitration Management.

If a large number of similar claims are filed against RYDEPRO by or with the assistance of the same law firm or organization, the parties agree that such claims may be managed in batches or coordinated proceedings, to the extent permitted by the applicable arbitration rules, to promote efficiency and reduce costs.

19.10 Exceptions to Arbitration.

Notwithstanding the foregoing, either party may bring an action in court solely for:

• (a) injunctive or equitable relief to prevent actual or threatened misuse of the RYDEPRO Platform, intellectual property infringement, or unauthorized access;
• (b) enforcement of arbitration, including compelling arbitration or enforcing an arbitral award; or
• (c) claims that, as a matter of law, cannot be subject to arbitration.

19.11 Small Claims Exception.

Either party may bring an individual action in small claims court in a court of competent jurisdiction, provided the claim remains within that court’s jurisdictional limits and is brought on an individual (non-class) basis.

19.12 Opt-Out Right.

You may opt out of this arbitration agreement by sending written notice to RYDEPRO within thirty (30) days of the date you first create your RYDEPRO account. The opt-out notice must include your full name, account email address, and a clear statement that you wish to opt out of arbitration. The notice must be sent by email to legal@rydepro.com (subject line: “Arbitration Opt-Out”) No other method of opt-out shall be effective. If you opt out, you will not be bound by this arbitration provision, but all other provisions of these Terms will continue to apply.

19.13 Severability and Fallback.

If any portion of this Section 19 is found to be unenforceable or invalid, that portion shall be severed, and the remainder of this Section 19 shall remain in full force and effect. If the prohibition on class, collective, consolidated, or representative proceedings is found to be unenforceable, then the entirety of this Section 19 shall be null and void, and any Dispute shall be resolved exclusively in the state or federal courts located in San Francisco County, California, and the parties irrevocably consent to personal jurisdiction and venue therein.

19.14 Survival.

This Section 19 shall survive any termination of these Terms, any cancellation or expiration of your account, and any bankruptcy or insolvency proceeding to the fullest extent permitted by law.

19.15 Notice of Right to Consult Counsel.

You acknowledge that you have had the opportunity to consult with legal counsel regarding this arbitration provision and that you knowingly and voluntarily agree to its terms.

20.1 Governing Law.

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the RYDEPRO Platform, or any Transportation Services shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles, except as otherwise required by applicable federal law.

20.2 Jurisdictional Framework.

Subject to Section 19 (Dispute Resolution and Arbitration), you agree that Wyoming law provides the substantive legal framework governing these Terms, regardless of your state or country of residence or where you access or use the RYDEPRO Platform.

20.3 Federal Law Supremacy.

Nothing in these Terms shall be interpreted to limit or override any applicable federal law, regulation, or mandatory federal consumer protection requirement, including the Federal Arbitration Act (9 U.S.C. §§ 1-16).

20.4 Venue for Non-Arbitrable Claims.

To the extent any dispute is found not subject to arbitration under Section 19, the exclusive venue for such proceedings shall be the state or federal courts located in the State of Wyoming, and you irrevocably consent to personal jurisdiction in such courts.

20.5 State Law Overrides.

For users in jurisdictions that impose mandatory consumer protections or restrictions on governing law clauses, these Terms shall be deemed modified only to the minimum extent necessary to comply with such laws, and all remaining provisions shall remain in full force and effect.

20.6 State-Specific Provisions – Hawaii.

For Rides originating in Hawaii: Hawaii Revised Statutes § 431:10C-705 provides that disclaimers of liability, waivers of claims, and indemnity agreements by a passenger against a transportation network company or driver are invalid and unenforceable in Hawaii. The disclaimers, waivers, and indemnification obligations in these Terms shall not be enforced against Hawaii Riders to the extent prohibited by Hawaii law.

20.7 State-Specific Provisions – California.

For Rides originating in California: RYDEPRO intends to comply with applicable California Public Utilities Commission (CPUC) regulations governing transportation network companies, including insurance, background check, and safety requirements, to the extent required by law. Nothing in these Terms waives any rights that cannot be waived under California law.

20.8 Compliance with Local TNC Regulations.

RYDEPRO operates in all fifty (50) United States and complies with all applicable state and local laws governing transportation network companies, including licensing, insurance, background check, and safety requirements, to the extent required by law. In the event of any conflict between these Terms and a specific state law that prohibits or limits any provision, the state law shall control to the extent of the conflict.

20.9 No Franchise or Local Legal Status.

Nothing in these Terms shall be construed to create a franchise, partnership, joint venture, or agency relationship between you and RYDEPRO.

20.10 International Use.

If you access or use the RYDEPRO Platform from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. These Terms shall still be governed by Wyoming law to the fullest extent permitted.

20.11 Severability of State Provisions.

If any provision of this Section 20 is found to be invalid, illegal, or unenforceable, that provision shall be severed or reformed to the maximum extent enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

21.1 No Liability for Force Majeure Events.

RYDEPRO shall not be liable or responsible for any failure or delay in the performance of its obligations under these Terms, including the availability or operation of the RYDEPRO Platform or facilitation of Transportation Services, if such failure or delay is caused by or results from events beyond RYDEPRO’s reasonable control (“Force Majeure Events”).

21.2 Definition of Force Majeure Events.

Force Majeure Events include, without limitation:

• (a) acts of God, natural disasters, earthquakes, floods, fires, storms, hurricanes, or other severe weather conditions;
• (b) pandemics, epidemics, public health emergencies, or quarantine restrictions;
• (c) war, armed conflict, terrorism, civil unrest, riots, or governmental instability;
• (d) labor disputes, strikes, lockouts, or other industrial actions;
• (e) governmental actions, orders, regulations, embargoes, or travel restrictions;
• (f) failures or interruptions of utilities, electricity, telecommunications, internet service providers, or hosting services;
• (g) cyberattacks, distributed denial-of-service (DDoS) attacks, ransomware incidents, or other malicious digital interference;
• (h) failures of third-party services, including payment processors, mapping systems, or identity verification providers;
• (i) transportation disruptions, road closures, airport shutdowns, or infrastructure failures; and
• (j) any other event that is beyond RYDEPRO’s reasonable control and not reasonably foreseeable at the time of contracting.

21.3 Suspension of Obligations.

During the continuation of a Force Majeure Event, RYDEPRO’s affected obligations shall be suspended for the duration of such event. RYDEPRO will use commercially reasonable efforts to mitigate the impact of the Force Majeure Event and resume normal operations as soon as practicable.

21.4 No Breach.

Any delay or failure by RYDEPRO to perform its obligations due to a Force Majeure Event shall not constitute a breach of these Terms.

21.5 Payments and Completed Services.

Force Majeure Events do not relieve you of your obligation to pay for Transportation Services already rendered or fees already incurred prior to or during the Force Majeure Event, where such charges have been validly processed.

21.6 Extended Events.

If a Force Majeure Event continues for an extended period that materially impacts the operation of the RYDEPRO Platform, RYDEPRO may, in its discretion, modify, suspend, or discontinue certain services in affected regions with or without notice to the extent permitted by law.

21.7 Severability of Force Majeure Clause.

If any portion of this Section 21 is found unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

22.1 Termination by You.

You may terminate these Terms at any time by deleting your RYDEPRO account through the RYDEPRO Platform and ceasing all use of the RYDEPRO Platform. Upon such termination, your access to the RYDEPRO Platform shall cease immediately, but any outstanding payment obligations for Transportation Services already rendered or fees already incurred prior to termination shall survive.

22.1b. Account Deletion and Right to Delete

RYDEPRO provides users with the right to request deletion of their account and eligible personal information. Users may submit an account deletion request through the RYDEPRO mobile application or through the official RYDEPRO Account Deletion Request page.

Account Deletion Request: https://rydepro.com/delete-account-form

For additional information regarding deletion procedures, verification requirements, processing timelines, and retained information, please review:

Account Deletion Policy: https://rydepro.com/delete-account-policy

Account deletion is permanent and may result in the loss of access to RYDEPRO services, ride history, saved preferences, rewards, promotions, and other account-related features.

RYDEPRO may retain certain information after account deletion where required or permitted by applicable law, including records necessary for:

• Legal compliance
• Tax and accounting obligations
• Fraud prevention
• Safety investigations
• Security purposes
• Dispute resolution
• Enforcement of agreements

Where information cannot be deleted due to legal or operational requirements, RYDEPRO will take reasonable measures to anonymize, restrict, or securely retain such information.

22.2 Suspension or Termination by RYDEPRO.

RYDEPRO may, in its sole discretion and without liability to you, suspend, restrict, or terminate your access to the RYDEPRO Platform, in whole or in part, at any time and for any lawful reason, including but not limited to:

• (a) violation of these Terms; including without limitation Section 13 (Rider Conduct) ;
• (b) suspected fraud, abuse, harmful or misuse of the Platform;
• (c) failure to pay amounts owed;
• (d) risk management, safety, or security concerns;
• (e) compliance with applicable law, regulation, or court order; or
• (f) operational, technical, or business reasons.

22.3 Immediate Suspension.

RYDEPRO may immediately suspend your account without prior notice where reasonably necessary to protect the safety, integrity, or security of the RYDEPRO Platform, other users, or third parties, or where required by law.

22.4 Effect of Suspension or Termination.

Upon suspension or termination:

• (a) your right to access and use the RYDEPRO Platform shall immediately cease;
• (b) any pending or future Bookings may be canceled;
• (c) any outstanding fees or charges owed by you shall remain payable; and
• (d) RYDEPRO may retain your information to the extent required or permitted by law, including for fraud prevention, compliance, or dispute resolution purposes.

22.5 No Liability for Termination.

To the maximum extent permitted by law, RYDEPRO shall not be liable to you or any third party for any termination or suspension of your account or access to the RYDEPRO Platform.

22.6 Platform Shutdown or Service Discontinuation.

RYDEPRO reserves the right to modify, suspend, or discontinue the RYDEPRO Platform, in whole or in part, at any time. In the event RYDEPRO decides to permanently discontinue the RYDEPRO Platform entirely or in any geographic region:

• (a) RYDEPRO will provide at least thirty (30) days’ advance notice to Riders via email and in-app notification, unless prohibited by law or a shorter period is necessary due to unforeseen exigent circumstances;
• (b) RYDEPRO will use commercially reasonable efforts to process and pay out any outstanding amounts owed to Drivers in accordance with separate Driver agreements;
• (c) RYDEPRO will provide a means for you to export your ride history, account data, and other personal information for a period of ninety (90) days following the notice of shutdown; and
• (d) any prepaid amounts for Rides not yet taken shall be refunded to you within thirty (30) days of the shutdown effective date.

22.7 Account Data After Termination.

Following termination, RYDEPRO may delete or anonymize your account data in accordance with applicable law and its Privacy Policy, except where retention is required for legal, regulatory, fraud prevention, or legitimate business purposes.

22.8 Survival of Obligations.

Termination or suspension of your account shall not affect any rights, obligations, or liabilities that accrued prior to such termination or suspension, including payment obligations, indemnification obligations, or dispute resolution provisions. The following Sections shall survive any termination: 3 (Platform Role), 4 (No Agency), 6 (Payment Authorization), 14 (Assumption of Risk), 15 (Disclaimer of Warranties), 16 (Limitation of Liability), 18 (Indemnification), 19 (Dispute Resolution), 20 (Governing Law), 22 (Termination), 25 (Survival), 26 (Entire Agreement), 27 (Contact), 48 (Refund Dispute Resolution), 49 (Safety Provisions), 52 (Data Privacy), 54 (Fraud and Collection), and any other provisions that by their nature are intended to survive.

22.9 Reinstatement.

RYDEPRO is under no obligation to reinstate any terminated or suspended account. Any reinstatement shall be at RYDEPRO’s sole discretion and may be subject to additional verification or conditions.

22.10 Notice of Termination.

RYDEPRO will provide notice of termination or suspension to the email address associated with your account. Failure to receive such notice due to outdated contact information shall not invalidate the termination or suspension.

23.1 Account Deactivation by Rider.

You may deactivate your RYDEPRO account at any time through the account settings in the RYDEPRO Platform or by submitting a written request to customer support (see Section 27). Deactivation will prevent future use of the account but will not automatically cancel or reverse any completed Bookings, pending charges, or payment obligations incurred prior to deactivation. See also Section 22.1 for termination of these Terms.

23.2 Effect of Opting Out.

Upon deactivation:

• (a) your access to the RYDEPRO Platform will be disabled;
• (b) any pending or scheduled Bookings may be canceled;
• (c) you remain responsible for all fees, charges, and obligations incurred prior to deactivation; and
• (d) RYDEPRO may retain certain information as required or permitted under applicable law, including for fraud prevention, compliance, tax, accounting, dispute resolution, and security purposes.

23.3 Data Retention After Deactivation.

Following deactivation or deletion of your account, RYDEPRO will retain your account profile information and associated transactional records for a period of up to seven (7) years, in encrypted form and subject to access controls, solely for legitimate business purposes including legal compliance, fraud prevention, dispute resolution, and regulatory obligations. After the applicable retention period, such data will be securely deleted or irreversibly anonymized in accordance with applicable law. See Section 52 for additional information on data privacy and retention.

23.4 Outstanding Obligations.

Opting out or deactivating your account does not relieve you of any payment obligations or liabilities incurred before deactivation, including but not limited to ride fares, cancellation fees, wait time fees, or other applicable charges under these Terms.

23.5 Platform Discontinuation by RYDEPRO.

RYDEPRO may, at any time and in its sole discretion, discontinue the RYDEPRO Platform or any portion thereof, including specific features, regions, or services. In the event of discontinuation:

• (a) RYDEPRO will provide notice where commercially reasonable, but is not obligated to do so;
• (b) your access to the Platform may be terminated without further liability to RYDEPRO; and
• (c) any outstanding charges or obligations owed by you shall remain due and payable.

23.6 No Liability for Discontinuation.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any modification, suspension, discontinuation, or permanent shutdown of the RYDEPRO Platform or any related services.

23.7 Survival After Opt Out.

The following provisions shall survive account deactivation or discontinuation of the Platform: payment obligations, indemnification (Section 18), dispute resolution including arbitration (Section 19), limitation of liability (Section 16), governing law (Section 20), and any other provisions that by their nature are intended to survive.

23.8 No Circumvention of Fees.

You may not deactivate or opt out of your account for the purpose of avoiding payment obligations, including completed rides, pending charges, or disputed transactions. Any such attempt shall not affect RYDEPRO’s right to collect lawful amounts owed.

24.1 Assignment by RYDEPRO.

RYDEPRO may assign, transfer, delegate, or sublicense these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, corporate reorganization, asset sale, or transfer of business operations.

24.2 No Assignment by Rider.

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms, in whole or in part, without the prior written consent of RYDEPRO. Any attempted assignment in violation of this Section shall be null and void.

24.3 Successors and Assigns.

These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

24.4 Effect of Assignment.

In the event of a permitted assignment by RYDEPRO, the assignee shall assume all rights and obligations of RYDEPRO under these Terms, and RYDEPRO shall be released from all future obligations arising after the effective date of such assignment, to the extent permitted by law.

24.5 Continuing Validity.

An assignment shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

25.1 Surviving Provisions.

The following provisions of these Terms shall survive any termination, suspension, deactivation, discontinuation, or expiration of your use of the RYDEPRO Platform, regardless of the reason for such termination:

• (a) Platform Role and Limitation (Section 3);
• (b) No Agency Relationship (Section 4);
• (c) Payment obligations and any accrued fees or charges (including under Section 6);
• (d) Assumption of Risk (Section 14);
• (e) Disclaimer of Warranties (Section 15);
• (f) Limitation of Liability (Section 16);
• (g) Indemnification (Section 18);
• (h) Dispute Resolution and Arbitration (Section 19);
• (i) Governing Law and State-Specific Provisions (Section 20);
• (j) Force Majeure (Section 21) – to the extent applicable to past events;
• (k) Termination, Suspension, and Platform Shutdown (Section 22);
• (l) Survival (Section 25);
• (m) Entire Agreement (Section 26);
• (n) Contact Information (Section 27) – for purposes of enforcing any surviving obligation;
• (o) Customer Support, Refund Dispute Resolution, and Fraud Reporting (Section 48);
• (p) Safety, Driver Vetting, and Incident Reporting (Section 49) – solely with respect to incidents occurring prior to termination;
• (q) Data Privacy and CCPA/CPRA Compliance (Section 52);
• (r) Fraud, Chargebacks, and Debt Collection (Section 54); and
• (s) any other provision that by its nature, express terms, or context is intended to survive termination.

25.2 No Termination of Accrued Rights.

Termination or suspension of your account does not affect any rights, remedies, obligations, or liabilities that accrued prior to the effective date of termination.

25.3 Continuing Enforcement.

RYDEPRO may continue to enforce any surviving provisions notwithstanding the termination or cessation of your use of the RYDEPRO Platform.

25.4 Interpretation.

The survival of any provision shall not imply the survival of any obligation not expressly stated in this Section 25, nor shall it constitute a waiver of any right or remedy that would otherwise be available to either party had the termination not occurred.

26.1 Complete Agreement.

These Terms, together with any policies, schedules, or documents expressly incorporated by reference (including but not limited to the Privacy Notice, the Luggage Policy, the Child Seat Policy, the Airport & TNC Operations Policy, and the Video Recording Policy), constitute the entire and exclusive agreement between you and RYDEPRO with respect to your use of the RYDEPRO Platform and Transportation Services.

26.2 Supersession of Prior Agreements.

These Terms supersede and replace all prior or contemporaneous agreements, understandings, representations, warranties, or communications, whether written or oral, relating to the subject matter herein.

26.3 No Reliance.

You acknowledge that you have not relied on any statement, promise, assurance, or representation not expressly set out in these Terms when entering into this agreement.

26.4 No Modification by Conduct.

No course of performance, course of dealing, or usage of trade shall modify or supplement these Terms unless expressly agreed in writing by RYDEPRO.

26.5 Order of Precedence.

In the event of any conflict or inconsistency between these Terms and any incorporated policy, schedule, or supplemental document:

• (a) any express conflict resolution clause within the specific policy shall control;
• (b) if no such clause exists, the more specific policy shall control over the general Terms with respect to that specific subject matter;
• (c) in all other cases, these master Terms shall control; and
• (d) any terms disclosed at the point of transaction (e.g., dynamic pricing, cancellation fees, wait time fees) shall apply to that specific transaction to the extent not inconsistent with these Terms.

26.6 Electronic Contracting.

You agree that these Terms, together with any incorporated policies, may be entered into electronically, and that such electronic agreement shall have the same legal force and effect as a written signature on a paper agreement.

26.7 Severability of Integration Clause.

If any portion of this Section 26 is found unenforceable, the remaining provisions shall remain in full force and effect.

27.1 General Contact.

All notices, inquiries, or communications relating to these Terms or the RYDEPRO Platform must be directed to RYDEPRO using the contact methods made available through the Platform or as otherwise specified below:

• In-App Support: Available through the RYDEPRO mobile application under “Help” or “Support” (recommended for fastest response)
• Email (General Support): support@rydepro.com
• Email (Legal Notices / Arbitration Opt-Out): legal@rydepro.com
• Email (Privacy Requests): privacy@rydepro.com
• Email (Fraud Reporting): fraud@rydepro.com
• Phone (Urgent / Active Ride Safety Issues): 1-800-RYDEPRO (1-800-793-3776)

27.2 Legal Notices Address.

Any formal legal notices, including notices required under Section 19 (Dispute Resolution and Arbitration), may be sent to RYDEPRO’s registered address on file with the Wyoming Secretary of State, or to the email address legal@rydepro.com. RYDEPRO will update its registered address as required by law.

27.3 Electronic Communication.

You agree that RYDEPRO may communicate with you electronically, including via email, SMS, push notifications, or in-app messaging, and that such communications satisfy any legal requirement that notices be in writing.

27.4 Notice Effectiveness.

Notices are deemed given:

• (a) when delivered via in-app notification or electronic message, at the time of transmission;
• (b) when sent by email, upon confirmation of transmission unless a delivery failure notice is received; and
• (c) when sent to RYDEPRO’s registered address by certified mail, upon confirmed delivery or five (5) business days after mailing, whichever occurs first.

27.5 Response Times.

RYDEPRO will use commercially reasonable efforts to respond to customer support inquiries as follows:

Actual response times may vary based on volume and complexity.

27.6 Verification of Identity.

For security purposes, RYDEPRO may require you to verify your identity before responding to certain inquiries, including account-related, billing, or privacy requests.

27.7 No Waiver of Rights.

Communications with customer support do not waive any rights or defenses available to either party under these Terms or applicable law. Any statements made by customer support representatives do not modify these Terms unless reduced to a writing signed by an authorized officer of RYDEPRO.

27.8 Updates to Contact Information.

RYDEPRO may update its contact details from time to time by posting revised information within the Platform or in an updated version of these Terms. Continued use of the Platform after such update constitutes acceptance of the updated contact information.

27.9 Survival.

This Section 27 shall survive any termination of these Terms to the extent necessary for the enforcement of any surviving obligations or the resolution of any disputes arising prior to termination.

28.1 Rider Acknowledgement of Recording.

You acknowledge that drivers using the RYDEPRO Platform may, where permitted by applicable law and with proper notice, operate dashboard cameras (“dash cams”) or other video recording devices in their vehicles while providing Transportation Services. You agree that you have no reasonable expectation of privacy with respect to video recordings made in the vehicle when such recording is disclosed to you in advance (e.g., by signage or in-app notification), to the extent permitted by applicable law.

28.2 Rider Access to Recordings.

If you are involved in an accident, incident, or dispute during a Ride, you may request a copy of any relevant recording from RYDEPRO by submitting a written request to legal@rydepro.com within thirty (30) days of the Ride. RYDEPRO will use commercially reasonable efforts to obtain the recording from the driver. If obtained, RYDEPRO will provide the recording to you subject to:

• (a) redaction of any other individual’s personally identifiable information to the extent required by law;
• (b) compliance with applicable privacy and data protection laws; and
• (c) your agreement not to publicly distribute the recording except as necessary for legal proceedings or as required by law.

RYDEPRO does not guarantee that any driver will retain or provide a recording, and RYDEPRO shall not be liable for a driver’s failure to do so.

28.3 Rider Prohibition on Recording and Lawsuit Warning.

To the extent required by applicable law, you may not take photographs, audio recordings, or video recordings inside a driver’s vehicle without the express prior consent of the driver. You may not post any such recording on any social media platform, website, or public forum without the written consent of RYDEPRO and the driver. RYDEPRO will respond to requests for such consent within sixty (60) days. Any violation of this prohibition may result in immediate deactivation (permanent ban) of your Rider account and may subject you to legal liability, including a civil lawsuit for invasion of privacy, violation of wiretapping laws, or other applicable claims. RYDEPRO reserves the right to pursue all available legal remedies against any Rider who violates this Section.

28.4 No Expectation of Privacy.

You acknowledge and agree that, where permitted by law and with proper notice (e.g., signage or in-app disclosure), you have no reasonable expectation of privacy regarding video recordings made by driver-operated recording devices in the vehicle while receiving Transportation Services. RYDEPRO recommends that you assume you may be recorded during any Ride.

28.5 Limitation of Liability.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any loss, damage, claim, or injury arising out of or relating to:

• (a) a driver’s use of a recording device in compliance with applicable law;
• (b) a driver’s failure to retain or produce a recording;
• (c) a driver’s disclosure of a recording as required by law or legal process; or
• (d) any recording made by you in violation of this Section 28.

28.6 Incorporation of Separate Policy.

RYDEPRO maintains a separate, standalone Video Recording Policy that provides additional operational detail applicable to both Riders and Drivers. The full Video Recording Policy is available at rydepro.com/legal/video and through the in-app menu (Menu → Legal → Video). That separate policy is incorporated into these Terms by reference. In the event of any conflict between this Section 28 and the separate Video Recording Policy, the separate policy shall control.

29.1 Display Name Feature.

RYDEPRO may allow Riders to use a display name in the RYDEPRO Platform that differs from their legal name, solely for limited in-app visibility purposes (e.g., Driver identification during a Ride).

29.2 Legal Name Requirement.

Notwithstanding Section 29.1, you are required to provide your true, accurate, and complete legal name when creating and maintaining your account, as required under Section 5 (Eligibility and Account) and Section 6 (Identity Verification and Payment Authorization).

29.3 Restrictions on Display Names.

Any display name you select must not include, reference, or imply:

• (a) racial, ethnic, or national slurs or discriminatory content;
• (b) hate speech, extremist ideology, or content promoting violence or hatred toward any individual or group;
• (c) religious hostility, denigration, or provocative religious targeting;
• (d) political messaging, campaign references, or partisan slogans;
• (e) sexual, pornographic, or sexually explicit content;
• (f) harassment, threats, intimidation, or abusive language;
• (g) content that violates applicable anti-discrimination, civil rights, or public accommodation laws; or
• (h) personal contact information, including but not limited to phone numbers, email addresses, social media handles, website URLs, or any marketing, promotional, or solicitation content.

RYDEPRO may reject, modify, or remove any display name at any time in its sole discretion.

29.4 Prohibition on Misrepresentation.

You may not use a display name to impersonate any person or entity, misrepresent your identity, or create confusion regarding affiliation with RYDEPRO, Drivers, public officials, organizations, or any third party.

29.5 Visibility Limitations.

Display names, where enabled, may be visible to Drivers and other limited Platform users solely for operational purposes. Legal names may still be disclosed where required for safety, fraud prevention, payment processing, legal compliance, or regulatory obligations. RYDEPRO shall not be liable for any inadvertent display of your legal name due to technical error, driver action, or legal requirement, to the maximum extent permitted by law.

29.6 No Expectation of Anonymity.

You acknowledge that use of a display name does not create any right to anonymity. RYDEPRO may collect, process, and disclose your identity and account information in accordance with these Terms and applicable law.

29.7 Modification or Removal.

RYDEPRO may modify, restrict, or discontinue the display name feature at any time without liability.

29.8 Survival.

This Section 29 shall survive termination of your account to the extent necessary to enforce any obligations or resolve disputes arising prior to termination.

30.1 Legal Compliance Obligations.

RYDEPRO complies with applicable laws, regulations, subpoenas, court orders, and lawful requests from governmental authorities, law enforcement agencies, and regulatory bodies.

30.2 Disclosure of Information.

You acknowledge and agree that RYDEPRO may access, preserve, and disclose your account information, including personal data, ride history, payment records, communications, geolocation data, device information, and any other relevant information, if RYDEPRO believes in good faith that such action is necessary to:

• (a) comply with applicable law, regulation, legal process, or governmental request;
• (b) enforce these Terms, including investigation of potential violations;
• (c) respond to claims that any content or conduct violates the rights of third parties;
• (d) investigate or prevent fraud, security incidents, abuse, or illegal activity;
• (e) protect the rights, property, or safety of RYDEPRO, its users, Drivers, or the public;
• (f) support insurance claims, liability investigations, or dispute resolution processes; or
• (g) respond to emergencies that RYDEPRO reasonably believes pose an imminent risk of serious bodily harm or death.

30.3 Preservation Requests.

RYDEPRO may, where legally required or deemed appropriate, preserve user data in response to legal preservation requests or anticipated legal proceedings. Such preservation may continue for the duration required by law or as reasonably necessary for investigation or compliance purposes.

30.4 Cooperation with Authorities.

RYDEPRO may cooperate fully with law enforcement investigations, including by providing account information, ride data, communication logs, and any other relevant records without notice to you where legally permitted.

30.5 Emergency Disclosures.

RYDEPRO may disclose information without a subpoena, warrant, or prior notice if it believes in good faith that such disclosure is necessary to prevent imminent harm, injury, death, or property damage.

30.6 No Liability for Disclosure.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any disclosure of information made in good faith compliance with this Section 30 or applicable law.

30.7 Data Handling Standards.

Any disclosed information will be handled in accordance with applicable privacy laws and RYDEPRO’s Privacy Policy, including encryption, access controls, and retention limitations where required.

30.8 Cross-Border Requests.

If RYDEPRO receives a request from a jurisdiction outside the United States, it may, where legally permissible, require appropriate international legal process or evaluate the request under applicable cross-border data transfer laws before disclosure.

30.9 No Obligation to Investigate.

Nothing in this Section 30 shall be construed as imposing any duty on RYDEPRO to investigate any user conduct or to report any activity to law enforcement. RYDEPRO disclaims any liability for its decision to investigate or not investigate any matter.

30.10 Survival.

This Section 30 shall survive any termination of these Terms or your account.

31.1 Security Obligations.

You are solely responsible for maintaining the confidentiality, security, and integrity of your RYDEPRO account credentials, including your password, email address, phone number, and any multi-factor authentication codes. You agree to:

• (a) create a strong, unique password that is not used for any other online service or account;
• (b) not share your password or account credentials with any third party;
• (c) enable multi-factor authentication (if offered by RYDEPRO) and keep your recovery codes in a secure location;
• (d) log out of your account after each session when using a shared or public device;
• (e) immediately notify RYDEPRO upon discovering any unauthorized access to your account or any other breach of security by emailing security@rydepro.com or through in-app support; and
• (f) change your password immediately if you suspect any compromise.

31.2 Account Use Responsibility.

You are responsible for all activity conducted through your account, whether or not authorized by you, except to the extent such unauthorized access is directly caused by RYDEPRO’s own gross negligence or willful misconduct.

31.3 Reporting Compromised Accounts.

If you believe your account has been compromised, you must immediately:

• (a) change your password through the RYDEPRO Platform;
• (b) notify RYDEPRO at security@rydepro.com or via in-app support;
• (c) review your recent ride history and payment activity for unauthorized transactions; and
• (d) contact your payment card issuer to report any unauthorized charges.

RYDEPRO will investigate reported compromises and may temporarily suspend your account pending investigation and verification. You remain responsible for all charges incurred prior to your report, unless RYDEPRO determines that the unauthorized access resulted from a security breach on RYDEPRO’s systems.

31.4 Prohibited Security Conduct.

You may not:

• (a) share, transfer, or sell your account credentials to any third party;
• (b) attempt to bypass authentication systems or security controls;
• (c) access another user’s account without authorization;
• (d) use automated tools, scripts, bots, or scrapers to access secured portions of the RYDEPRO Platform; or
• (e) engage in any activity intended to compromise the security or integrity of the RYDEPRO Platform.

Any violation of this Section 31.4 shall constitute a material breach of these Terms and may result in immediate termination of your account under Section 22, without refund of any prepaid amounts.

31.5 RYDEPRO Security Measures.

RYDEPRO implements commercially reasonable security measures to protect your account information, including but not limited to encryption, access controls, multi-factor authentication, device verification, login monitoring, fraud detection systems, and suspicious activity monitoring. However, RYDEPRO does not guarantee that unauthorized third parties will never be able to defeat those measures. You acknowledge that no online platform is completely secure.

31.6 Suspicious Activity and Security Incident Response.

RYDEPRO may, without prior notice to you, suspend or restrict access to your account if it detects suspicious activity that may indicate unauthorized use, fraud, or a security breach. RYDEPRO will attempt to notify you of such suspension through the email address associated with your account. In the event of a suspected or confirmed security incident affecting the RYDEPRO Platform, RYDEPRO may take any reasonable action necessary to protect users, including account suspension, credential reset, transaction blocking, or mandatory re-authentication.

31.7 No Liability for Unauthorized Access.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any loss, damage, claim, or injury arising from unauthorized access to your account caused by your failure to maintain the security of your credentials, your violation of Section 31.4, or your failure to comply with this Section 31.

31.8 Survival.

This Section 31 shall survive any termination of these Terms or your account to the extent necessary to enforce any obligations or resolve disputes arising prior to termination.

32.1 Commitment to Accessibility.

RYDEPRO is committed to providing reasonable accessibility accommodations for Riders with disabilities in accordance with applicable federal and state law, including the Americans with Disabilities Act (ADA), as applicable to transportation network services and private mobility platforms.

32.2 Wheelchair-Accessible Vehicles (WAV).

In certain geographic regions where available, RYDEPRO may offer the option to request a wheelchair-accessible vehicle (“WAV”) through the RYDEPRO Platform. RYDEPRO does not guarantee that a WAV will be available in all regions or at all times. If you request a WAV and none is available, RYDEPRO may, with your consent, offer an alternative vehicle or suggest other transportation options.

32.3 Service Animals.

Riders with disabilities may be accompanied by a trained service animal as defined under applicable law, including the ADA. Drivers are required to accommodate service animals consistent with applicable legal obligations. No additional fees will be charged for service animals. RYDEPRO has a zero-tolerance policy for any Driver who refuses to transport a service animal. Any such refusal, if reported and substantiated, will result in immediate deactivation of the Driver’s account.

For general federal guidance on service animals, see the U.S. Department of Justice ADA guidance: ADA Service Animals Guidance

32.4 Emotional Support Animals (ESAs).

Emotional support animals (“ESAs”), comfort animals, and similar companion animals are not recognized as service animals under the ADA and therefore are not automatically entitled to accommodation in transportation services provided through the RYDEPRO Platform. RYDEPRO does not guarantee accommodation of ESAs and may, in its sole discretion and subject to applicable law, permit or refuse transport of ESAs depending on safety, vehicle limitations, hygiene considerations, and applicable local regulations.

For federal clarification distinguishing service animals from emotional support animals, see: U.S. Department of Justice ADA FAQ on Service Animals

32.5 Rider Responsibility for Animals.

Where permitted or required by law, you are responsible for ensuring that any service animal is properly controlled, harnessed, leashed, or otherwise managed so as not to pose a safety risk. You remain responsible for any damage caused by an animal during a Ride.

32.6 In-App Accessibility Features.

The RYDEPRO mobile application includes accessibility features designed to assist users with visual, hearing, mobility, or other disabilities, including but not limited to:

• (a) screen reader compatibility (e.g., VoiceOver, TalkBack);
• (b) adjustable text sizing;
• (c) high contrast and colorblind-friendly design elements;
• (d) voice control and dictation support; and
• (e) alternative touch targets for users with fine motor difficulties.

RYDEPRO will use commercially reasonable efforts to maintain and improve these accessibility features. If you experience difficulty using any feature of the RYDEPRO Platform, please contact accessibility@rydepro.com.

32.7 Alternative Support Channels.

Riders who cannot use the RYDEPRO mobile application due to a disability may request assistance by:

• (a) emailing accessibility@rydepro.com;
• (b) calling 1-800-RYDEPRO (1-800-793-3776) for support; or
• (c) working with a caregiver or authorized representative who can use the RYDEPRO Platform on their behalf, subject to Section 9 (Business or Third-Party Use).

RYDEPRO will make reasonable efforts to accommodate accessibility-related support requests, but response times may vary.

32.8 Driver Training.

RYDEPRO may provide its Drivers with training materials regarding the transportation of passengers with disabilities, including proper handling of service animals, operation of WAV equipment, and respectful communication. Drivers are independent contractors, and RYDEPRO does not control the extent or quality of their compliance with such training.

32.9 Non-Discrimination.

RYDEPRO prohibits unlawful discrimination against any Rider or Driver on the basis of disability, consistent with applicable law. However, this non-discrimination obligation does not extend to animals that do not qualify as service animals under applicable law, including ESAs. Riders who experience discrimination may report the incident through in-app support or to accessibility@rydepro.com.

32.10 Compliance with Other Laws.

Nothing in this Section 32 shall be interpreted to limit rights or obligations under applicable state or local disability accommodation laws that may provide broader protections than federal law.

32.11 No Guarantee of Accessibility.

To the maximum extent permitted by law, RYDEPRO does not guarantee that accessible vehicles will be available in all regions, that all Drivers will comply with accessibility laws, or that the RYDEPRO Platform will be fully accessible to every user. RYDEPRO shall not be liable for any loss, claim, or injury arising from the unavailability of accessible services, except where such liability cannot be disclaimed under applicable law.

32.12 Survival.

This Section 32 shall survive any termination of these Terms to the extent necessary to enforce any obligations or resolve disputes arising prior to termination.

33.1 General Nature of Promotional Balances.

RYDEPRO may, from time to time, issue promotional balances to your account, including discount codes, ride credits, loyalty points, rewards, vouchers, or other similar incentives (collectively, “Promotional Balances”). Promotional Balances are held solely within the RYDEPRO Platform, are non-transferable, may not be redeemed for cash, and have no cash value outside the Platform. You may not sell, barter, or assign any Promotional Balance to any third party.

33.2 Separate Terms for Each Promotion; Rider Obligation to Review.

Each Promotion or type of Promotional Balance is governed by its own separate terms and conditions, which are disclosed at the time of issuance, redemption, or within the RYDEPRO Platform. You are responsible for reviewing and complying with the specific terms applicable to each Promotion before use. Those separate terms are incorporated into these Terms by reference. In the event of any conflict between those separate terms and this Section 33, the separate terms shall control for that specific Promotion. RYDEPRO determines, in its sole discretion, the order in which Promotional Balances are applied to any eligible charge.

33.3 No Vested Rights; Adjustment or Termination.

Promotional Balances are offered at RYDEPRO’s sole discretion. You have no vested right or property interest in any Promotional Balance. RYDEPRO may modify, adjust, suspend, or terminate any Promotion or Promotional Balance at any time, with or without notice, to the maximum extent permitted by law. RYDEPRO shall not be liable for any loss or damage arising from such modification, adjustment, suspension, or termination.

33.4 No Guarantee of Availability or Continuity.

Promotional Balances are provided on a discretionary basis and are not guaranteed to be available at any time or for any duration. Availability errors, system malfunctions, or delays do not create any entitlement to receive or retain Promotional Balances.

33.5 Fraud, Abuse, and Suspicious Activity.

RYDEPRO may suspend, revoke, adjust, or permanently void any Promotional Balance, without prior notice or liability, if RYDEPRO determines or reasonably suspects any of the following:

• (a) fraudulent, abusive, deceptive, or manipulative activity;
• (b) creation or use of multiple accounts to obtain Promotional Balances;
• (c) referral, promotion, or redemption abuse;
• (d) use of bots, automation, scripts, or unauthorized tools;
• (e) circumvention of system limitations or pricing controls;
• (f) selling, bartering, or transferring Promotional Balances in violation of these Terms; or
• (g) any other violation of these Terms or applicable law.

Suspicion of abuse alone is sufficient to trigger enforcement action pending investigation.

33.6 Retroactive Audit and Clawback Authority.

RYDEPRO reserves the right to audit, investigate, and review any Promotional Balance activity at any time, including after redemption. If any Promotional Balance is determined to have been issued, applied, or used in error, fraudulently, or in violation of these Terms, RYDEPRO may:

• (a) revoke or cancel the Promotional Balance;
• (b) reverse applied discounts or credits;
• (c) reissue corrected charges to your payment method; or
• (d) offset or recover the monetary value of such Promotional Balance from any current or future transactions, to the maximum extent permitted by law.

33.7 Chargeback and Payment Protection.

Promotional Balances do not affect your underlying obligation to pay all applicable fares, fees, and charges. If you initiate a chargeback, payment dispute, or reversal with your payment provider, RYDEPRO may, in addition to other remedies:

• (a) revoke any Promotional Balances used on the disputed transaction;
• (b) suspend or terminate your account under Section 22;
• (c) recover the value of applied Promotional Balances as a separate debt owed to RYDEPRO; and
• (d) restrict future use of the Platform.

33.8 Platform Error Correction.

In the event of a system error, miscalculation, pricing bug, or incorrect application of any Promotional Balance, RYDEPRO may correct, reverse, or adjust the affected transaction at any time, including after completion of a Ride. No error shall be construed as a waiver of RYDEPRO’s rights or an entitlement by you.

33.9 Expiration and Forfeiture.

Promotional Balances expire on the date specified in the applicable offer or separate terms. If no expiration date is specified, RYDEPRO may determine the expiration date in its sole discretion, consistent with applicable law. Expired or void Promotional Balances will not be reinstated. If your account is terminated for violation of these Terms, all Promotional Balances in your account shall be immediately forfeited without compensation.

33.10 No Reliance.

You acknowledge that Promotional Balances are promotional and discretionary in nature. You agree that you have not relied on the availability, continuation, or value of any Promotional Balance in deciding to use the RYDEPRO Platform or to enter into any Booking.

33.11 Tax Responsibility.

You are solely responsible for any tax liability arising from your receipt or use of Promotional Balances, to the extent required by law.

33.12 Regulatory Compliance Override.

RYDEPRO may modify, suspend, or invalidate any Promotional Balance to comply with applicable law, regulation, court order, or governmental requirement without liability to you.

33.13 Survival.

This Section 33 shall survive any termination of your account to the extent necessary to enforce any obligations or resolve disputes arising prior to termination, including forfeiture of Promotional Balances.

34.1 General Principle.

Ride availability, acceptance, timing, and completion are not guaranteed. All Bookings are subject to Driver acceptance, Driver availability, traffic conditions, weather, and other operational or external factors beyond RYDEPRO’s reasonable control.

34.2 Cancellation Policy – Timing and Fees.

The specific rules governing cancellation timing, including the pre-acceptance cancellation window, post-acceptance cancellation rules, no-show rules, long-distance pickup adjustments, and all related fees and deadlines, are set forth in the separate RYDEPRO Cancellation Policy, which is incorporated into these Terms by reference and available at rydepro.com/legal/cancellation and through the in-app menu (Menu → Legal → Cancellation Policy). The Cancellation Policy may be updated from time to time, and the version in effect at the time of the Booking shall apply.

34.3 Rider Obligation to Review Cancellation Policy.

You are responsible for reviewing the Cancellation Policy prior to making a Booking. Your continued use of the RYDEPRO Platform, including requesting or accepting a Ride, constitutes your agreement to the Cancellation Policy in effect at the time of the Booking.

34.4 Conflict Between Terms and Cancellation Policy.

In the event of any conflict between this Section 34 and the Cancellation Policy, the Cancellation Policy shall control with respect to cancellation rules, timing, and fees.

34.5 Nature of Cancellation Fees.

You acknowledge and agree that cancellation fees are reasonable pre-estimates of damages and operational costs incurred in connection with a cancelled Booking, including but not limited to dispatch allocation, Driver time allocation, travel movement, system processing, and lost opportunity costs. Cancellation fees are not penalties.

34.6 Driver-Initiated Cancellation.

If a Driver cancels a Booking after acceptance, you will not be charged a cancellation fee for that Booking. RYDEPRO may, but is not obligated to, attempt to match you with another Driver. RYDEPRO does not guarantee availability, timing, or completion of any replacement Ride.

34.7 RYDEPRO-Initiated Cancellation.

RYDEPRO may cancel a Booking at any time for any lawful reason, including safety concerns, suspected fraud, operational issues, technical failures, or compliance requirements. If RYDEPRO cancels a Booking for reasons not attributable to you, any pre-authorization hold will be released in accordance with Section 44, and any eligible refund will be issued as a credit to your RYDEPRO account balance, unless otherwise required by applicable law. Any such refund, credit, or adjustment does not constitute an admission of fault, liability, or wrongdoing by RYDEPRO.

34.8 Disputes and Fee Challenges.

If you dispute a cancellation fee, you must submit the dispute within forty-eight (48) hours of the charge. RYDEPRO will review the dispute and may issue a credit adjustment if the fee was applied in error. Subject to Section 19 (Dispute Resolution and Arbitration), RYDEPRO’s determination regarding cancellation fees shall be final.

34.9 Promotional Balances and Cancellations.

Any Promotional Balances applied to a Booking that is cancelled may be forfeited, reduced, or not reinstated, unless expressly stated otherwise in the applicable promotion terms or Cancellation Policy.

34.10 Partial Completion of Ride.

If a Ride is initiated but not completed for any reason, any applicable charges will be calculated in accordance with the fare methodology, pricing rules, and adjustment formulas set forth in Section 40 (Fare Calculation, Estimates, Dynamic Pricing, and Regulatory Charges), including any applicable time-based, distance-based, toll, fee, tax, or other lawful components, as determined up to the point of termination.

34.11 Operational Delays.

RYDEPRO is not responsible for delays caused by traffic, weather, road closures, governmental actions, emergencies, or other circumstances beyond its reasonable control. Estimated arrival times and travel durations are non-binding estimates only.

34.12 No Guarantee of Service Performance.

RYDEPRO does not guarantee that any Ride will be completed, that a Driver will arrive at any specific time, or that any estimate provided through the Platform will be accurate.

34.13 Platform Adjustments.

RYDEPRO may, at its sole discretion, issue credits or adjustments in connection with delays, cancellations, or service disruptions. Any such credits or adjustments are voluntary, may be modified or revoked at any time, and do not create any obligation or precedent.

34.14 Limitation of Liability.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from delays, cancellations, missed connections, or failure to complete Transportation Services.

34.15 Survival.

This Section 34 shall survive termination of your account to the extent necessary to enforce any obligations incurred prior to termination, including payment obligations and cancellation fees.

35.1 General Availability.

RYDEPRO does not guarantee continuous, uninterrupted, secure, or error-free operation of the RYDEPRO Platform. Availability of the Platform and Transportation Services may vary based on location, demand, Driver availability, technical capacity, and external conditions.

35.2 No Service Guarantee.

RYDEPRO does not guarantee that any Ride request will be matched with a Driver, that a Driver will arrive, or that any Ride will be completed once initiated. All services are provided on a commercially reasonable efforts basis only.

35.3 Technical Interruptions.

The RYDEPRO Platform may be unavailable or experience interruptions due to, including but not limited to: system maintenance, software updates, network outages, telecommunications failures, internet disruptions, cloud service outages, cyberattacks, or failures of third-party service providers.

35.4 No Liability for Interruptions.

To the maximum extent permitted by applicable law, RYDEPRO shall not be liable for any delay, failure, or inability to access or use the Platform or Transportation Services resulting from technical interruptions, system failures, or maintenance activities.

35.5 Data and System Accuracy.

RYDEPRO does not guarantee the accuracy, completeness, or real-time reliability of any data displayed through the Platform, including but not limited to GPS location data, estimated arrival times, fare estimates, route suggestions, or Driver availability indicators.

35.6 Temporary Suspension of Services.

RYDEPRO may suspend or restrict access to all or part of the Platform at any time, with or without notice, for maintenance, upgrades, safety concerns, security issues, suspected fraud, or operational necessity.

35.7 Force of System Constraints.

You acknowledge that technological systems are inherently subject to limitations, latency, and failure, and that such limitations are an inherent part of using digital transportation platforms.

35.8 Third-Party Dependencies.

The RYDEPRO Platform relies on third-party providers, including but not limited to mapping services, cloud hosting providers, payment processors, telecommunications networks, and identity verification services. RYDEPRO is not responsible for interruptions, errors, or failures caused by such third-party services.

35.9 No Compensation for Downtime.

Except as expressly required by applicable law or explicitly stated in a separate written agreement, RYDEPRO is under no obligation to provide compensation, credits, refunds, or other remedies for Platform downtime, technical failures, or service interruptions.

35.10 Emergency or Safety Shutdowns.

RYDEPRO may temporarily disable or limit access to the Platform in whole or in part if reasonably necessary to protect user safety, comply with law enforcement requests, or respond to emergency conditions.

35.11 Survival.

This Section 35 shall survive termination of your account to the extent necessary to address any claims or disputes arising from service interruptions occurring prior to termination.

36.1 Consent to Electronic Communications.

By creating an account and using the RYDEPRO Platform, you consent to receive communications from RYDEPRO and its affiliates electronically, including via email, SMS/text messages, push notifications, in-app messages, and other similar electronic means, where permitted by applicable law.

These communications may include, but are not limited to:

• (a) ride confirmations, updates, receipts, and payment confirmations; (b) safety alerts, emergency notifications, and incident reports; (c) account notifications, including password resets, security alerts, and verification requests; (d) legal notices, including changes to these Terms, privacy policies, or other incorporated policies; (e) customer support correspondence; and (f) promotional offers, surveys, newsletters, and marketing communications (subject to opt-out rights).

36.2 Legal Effect of Electronic Notices.

You agree that all electronic communications provided in accordance with these Terms satisfy any legal requirement that such communications be in writing, to the maximum extent permitted by law. Electronic notices have the same legal effect as physical written notices.

36.3 Transactional and Safety Communications Not Subject to Opt-Out.

You may not opt out of transactional, operational, security, or safety-related communications, as these are necessary for account operation and the provision of Transportation Services. Such communications include, without limitation, ride confirmations, cancellation notices, payment receipts, safety alerts, and legally required notices.

36.4 Promotional Communications Opt-Out.

You may opt out of promotional or marketing communications at any time by:

• (a) following the unsubscribe instructions provided in any such communication; (b) adjusting notification preferences within the RYDEPRO Platform; (c) emailing support@rydepro.com with the subject line “Unsubscribe from Marketing”; or (d) replying “STOP” to any SMS marketing message.

RYDEPRO will process opt-out requests within a commercially reasonable time, not to exceed ten (10) business days. Opting out of marketing communications will not affect transactional or safety-related communications.

36.5 Electronic Signature Consent.

You agree that your electronic acceptance of these Terms, including clicking “I agree,” creating an account, or using the Platform, constitutes your electronic signature and legally binding agreement.

36.6 Record Retention of Communications.

RYDEPRO may retain records of communications for compliance, dispute resolution, fraud prevention, legal enforcement, insurance, and operational purposes, subject to applicable law.

36.7 Third-Party Communication Providers.

RYDEPRO may use third-party providers to send communications, including SMS gateways, email services, and notification platforms. RYDEPRO is not responsible for delays, failures, or delivery issues caused by such third-party systems outside its reasonable control.

36.8 SMS and Text Message Consent.

If you provide your mobile phone number and affirmatively opt in, you expressly consent to receive SMS or text messages, which may include automated or prerecorded messages, where permitted by applicable law, including the Telephone Consumer Protection Act (TCPA), where applicable.

Standard message and data rates may apply, and you are solely responsible for any charges imposed by your mobile carrier.

36.9 SMS Stop / Help Instructions.

To stop receiving SMS or text messages from RYDEPRO, reply “STOP” to any such message. To receive help, reply “HELP” or contact support at support@rydepro.com. RYDEPRO may send a final confirmation message acknowledging opt-out.

36.10 Withdrawal of Consent.

You may withdraw consent to receive electronic communications by deleting your account or adjusting device settings. Withdrawal does not affect the validity or enforceability of communications previously sent.

36.11 Responsibility to Maintain Contact Information.

You are solely responsible for maintaining accurate contact information in your account. RYDEPRO is not responsible for delivery failures due to incorrect or outdated contact details.

36.12 Deemed Receipt of Notices.

You agree that electronic notices are deemed received at the time:

• (a) sent via email or SMS; (b) posted within the Platform; or (c) delivered via push notification systems,

whichever occurs first, where permitted by law and reasonably calculated to provide notice.

36.13 Survival.

This Section survives termination of your account to the extent necessary to comply with legal obligations, resolve disputes, enforce rights, or preserve records of communications.

37.1 General Severability.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other competent authority, such provision shall be severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

37.2 Reformation.

Where permitted by applicable law, any invalid, illegal, or unenforceable provision shall be deemed modified and interpreted so as to be enforceable to the maximum extent permitted while preserving, as closely as possible, the original intent of the parties.

37.3 Partial Enforcement.

If any provision is found unenforceable in part, the remainder of that provision shall remain enforceable to the extent it can be given effect without defeating the essential purpose of the provision.

37.4 No Waiver of Other Provisions.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

37.5 Jurisdictional Application.

If any provision is found unenforceable in a specific jurisdiction, that provision shall be deemed modified or severed only with respect to that jurisdiction, and shall remain enforceable in all other jurisdictions to the maximum extent permitted by law.

37.6 Arbitration Provision Fallback.

In the event that the arbitration provision set forth in Section 19 is found to be unenforceable in its entirety, then any Dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in the State of Wyoming (or, if no such court has jurisdiction, in the nearest court of competent jurisdiction), and the parties irrevocably consent to personal jurisdiction and venue therein.

37.7 Survival.

This Section 37 shall survive any termination of these Terms to the extent necessary to enforce any provisions that remain in effect.

38.1 Right to Modify Terms.

RYDEPRO may update, modify, or revise these Terms at any time in its sole discretion, to the extent permitted by applicable law. Changes may be made for operational, legal, regulatory, safety, or business reasons, including changes to fee structures, cancellation policies, dispute resolution procedures, or service offerings.

38.2 Notice of Material Changes.

RYDEPRO will provide notice of material changes to these Terms by reasonable means, which may include in-app notifications, email to the address associated with your account, website posting, or other electronic communication. The form and method of notice shall be determined by RYDEPRO in its reasonable discretion. What constitutes a “material change” shall be determined by RYDEPRO, acting reasonably and in good faith.

38.3 Non-Material Changes.

RYDEPRO may make non-material changes to these Terms (including typographical corrections, clarifications, or administrative updates) without advance notice. Such changes become effective immediately upon posting.

38.4 No Requirement of Individual Consent.

You agree that RYDEPRO is not required to obtain your separate, express acceptance of updated Terms for them to become binding, provided that notice is given (where required) and your continued use occurs after the effective date.

38.5 Effective Date and Acceptance.

Unless otherwise required by law, updated Terms will become effective upon posting or on the effective date specified in the notice provided to you. Your continued use of the RYDEPRO Platform after the effective date constitutes your acceptance of the updated Terms.

38.6 Rejection of Updated Terms.

If you do not agree to the updated Terms, your sole remedy is to discontinue use of the RYDEPRO Platform and delete your account prior to the effective date of the updated Terms. In jurisdictions that require affirmative consent to material changes, this right to reject applies.

38.7 Emergency or Immediate Changes.

RYDEPRO may implement immediate changes to these Terms without prior notice where necessary for security, fraud prevention, legal compliance, or system integrity. In such cases, notice will be provided as soon as reasonably practicable.

38.8 Version Control.

The version of these Terms in effect at the time of a Booking or transaction shall govern that specific Booking or transaction, unless otherwise required by law. RYDEPRO will maintain an archive of prior versions of these Terms at rydepro.com/legal/archive or through a similar publicly accessible location.

38.9 Changes to Incorporated Policies.

Changes to separate policies incorporated by reference (including, without limitation, the Cancellation Policy, Luggage Policy, Child Seat Policy, Airport & TNC Operations Policy, and Video Recording Policy) are governed by the change provisions set forth in each respective policy. RYDEPRO will provide notice of material changes to such policies as required by law and the terms of each policy.

38.10 No Retroactive Effect.

Unless required by law or expressly stated otherwise, any modification to these Terms shall apply prospectively only and shall not affect any Dispute, Booking, or Ride that arose or occurred prior to the effective date of the modification.

38.11 Survival.

This Section 38 shall survive any termination of these Terms.

39.1 General Authority to Adjust Charges.

You authorize RYDEPRO to apply adjustments to your payment method or account balance where necessary to reflect accurate pricing, completed Transportation Services, corrected system calculations, or lawful charges arising under these Terms.

39.2 Third-Party Payment Processing.

Payments on the RYDEPRO Platform are processed by one or more third-party payment processors. By using the RYDEPRO Platform, you authorize RYDEPRO and its designated third-party payment processors to process, transmit, store, and settle payment transactions on your behalf in connection with your use of the Platform. RYDEPRO does not itself store full payment card details and is not responsible for the acts or omissions of third-party payment processors, except as required by applicable law.

39.3 Types of Adjustments.

Payment adjustments may include, without limitation:

• (a) correction of fare miscalculations caused by system, GPS, mapping, or technical errors;
• (b) application of additional time, distance, tolls, fees, taxes, or surcharges incurred during a Ride;
• (c) post-ride adjustments resulting from route changes, stops, or deviations requested or caused during the Ride;
• (d) correction of duplicate, failed, or partial payment transactions;
• (e) application of cancellation fees, no-show fees, or other charges under applicable policies; and
• (f) recovery of amounts previously undercharged due to technical or operational error.

39.4 Final Fare Determination.

The final fare charged after completion of a Ride, including any post-trip adjustments, shall be determined by RYDEPRO in accordance with Section 40 (Fare Calculation, Estimates, Dynamic Pricing, and Regulatory Charges) and shall be final unless successfully disputed under Section 48 (Customer Support, Refund Dispute Resolution, and Fraud Reporting) or resolved through Section 19 (Dispute Resolution and Arbitration).

39.5 Authorization to Charge Payment Method.

You expressly authorize RYDEPRO and its third-party payment processors to charge your selected payment method for all amounts due under these Terms, including adjusted fares, fees, taxes, surcharges, and any other applicable charges, whether determined before, during, or after completion of a Ride.

39.6 Charge Timing and Processing.

Charges may be processed before, during, or after completion of a Ride, including through pre-authorization holds, incremental charges, and post-ride settlement transactions, depending on system, processor, or network requirements.

39.7 Insufficient Funds and Payment Failure.

If a payment method is declined, fails, or has insufficient funds, RYDEPRO or its payment processors may retry the charge, split the charge, apply alternative payment methods linked to your account, or suspend access to the Platform until outstanding amounts are fully paid.

39.8 Disputed Adjustments.

Any dispute regarding payment adjustments must be submitted in accordance with Section 48 (including the applicable time limits set forth therein). Pending resolution, RYDEPRO may temporarily hold, reverse, or credit amounts at its discretion. Final determinations are subject to Section 19 where applicable.

39.9 No Waiver of Collection Rights.

Failure by RYDEPRO or its payment processors to immediately enforce or collect any amount owed shall not constitute a waiver of the right to do so at any later time.

39.10 Compliance with Law and Payment Network Rules.

All payment processing and adjustments shall be conducted in compliance with applicable laws, financial regulations, and payment network rules (including card issuer requirements, where applicable).

39.11 Survival.

This Section 39 shall survive termination of your account to the extent necessary to process outstanding payments, resolve disputes, or enforce payment obligations incurred prior to termination.

39.12 Authorization to Check Fund Availability and Place Holds.

You authorize RYDEPRO and its third-party payment processors to check the availability of funds in your selected payment method prior to, during, or after a Booking, including by initiating one or more temporary authorizations (commonly known as “pre-authorization holds” or “pre-auths”). Such holds may be placed on your payment method for an amount up to the estimated fare plus any applicable fees (including tolls, wait time, or other charges). These holds may remain in effect for a commercially reasonable period, typically up to seven (7) days or as permitted by your card issuer or payment network. RYDEPRO is not responsible for delays in releasing holds caused by your financial institution or payment processor.

40.1 Fare Methodology and Calculation Factors.

Fares for Transportation Services are calculated using pricing methodologies determined by RYDEPRO, applicable law, operational conditions, market dynamics, and third-party requirements. Fare calculations may include one or more of the following components:

• (a) base fare amounts;
• (b) mileage-based charges calculated by distance traveled, including measurements derived from GPS data, mapping systems, geolocation services, routing engines, telematics, or other commercially reasonable distance-measurement technologies;
• (c) time-based charges, including ride duration, traffic delay time, idle time, wait time, stop duration, and system-measured operational delays;
• (d) minimum fare thresholds, which may apply regardless of actual trip duration or distance;
• (e) dynamic or demand-based pricing adjustments;
• (f) tolls, highway fees, bridge fees, tunnel fees, express lane fees, and other roadway access charges (“Tolls and Highway Fees”);
• (g) airport fees, curbside access fees, meet-and-greet fees, terminal pickup/drop-off fees, and government or airport authority surcharges;
• (h) booking fees, platform fees, operational fees, technology fees, insurance recovery fees, regulatory recovery fees, payment processing fees, and third-party service fees;
• (i) cleaning fees, damage fees, lost item return fees, cancellation fees, abandonment fees, and no-show fees;
• (j) taxes, levies, duties, and other governmental or regulatory charges; and
• (k) any other lawful charges, adjustments, or surcharges disclosed through the RYDEPRO Platform or permitted under applicable law.

40.2 Payment Authorization, Timing, and Settlement.

You authorize RYDEPRO and its third-party payment processors to:

• (a) place pre-authorization holds on your selected payment method prior to, during, or after a Ride;
• (b) charge your payment method during the Ride, at completion, or after completion in a post-ride settlement cycle;
• (c) aggregate multiple fees, tolls, taxes, surcharges, and adjustments into a single final transaction; and
• (d) adjust, correct, or complete pending transactions as necessary to reflect final Ride data.

Pre-authorization amounts may differ from final charges.

40.3 Tolls and Highway Fees.

All applicable Tolls and Highway Fees may be automatically added to the final fare. These charges may be determined using toll authority systems, GPS routing, mapping providers, Driver reporting, or electronic toll networks. You acknowledge that:

• (a) tolls are set by third-party authorities and may change without notice;
• (b) toll routes may be altered due to traffic, safety, or mandatory detours;
• (c) electronic toll systems may be used where applicable; and
• (d) tolls may be estimated and later reconciled with actual charges.

40.4 Airport, Curbside, and Meet-and-Greet Charges.

Additional fees may apply for airport-related or regulated pickup/drop-off services, including:

• (a) airport access fees;
• (b) curbside pickup or terminal access fees;
• (c) meet-and-greet services; and
• (d) other authority-imposed charges.

Such fees are determined by third parties and may be passed through in full.

40.5 Wait Time and Minimum Fare – Separate Policy per Vehicle Class.

Wait time charges and any applicable free waiting period (grace period) are determined according to the vehicle class you select (e.g., Economy, Premium, SUV, WAV, etc.), and are not uniform across all vehicle types. The specific wait time rates, grace period lengths, and minimum fare application rules for each vehicle class are set forth in the separate RYDEPRO Wait Time Policy, which is incorporated into these Terms by reference. The Wait Time Policy is available at rydepro.com/legal/wait-time and through the in-app menu (Menu → Legal → Wait Time Policy). Minimum fares may apply even if a Ride is short, canceled after dispatch, or otherwise partially completed, as specified in the applicable vehicle class terms.

40.6 Fare Estimates and Non-Binding Nature.

Any fare estimate provided before or during a Ride is:

• (a) an approximation only;
• (b) not a binding offer or guaranteed price; and
• (c) subject to change based on actual Ride conditions.

Final fares may vary due to tolls, wait time, route changes, traffic, dynamic pricing, regulatory charges, or system adjustments.

40.7 Dynamic and Demand-Based Pricing.

Fares may increase during periods of high demand, reduced Driver availability, emergencies, weather events, public events, congestion, or other operational conditions. Dynamic pricing reflects, among other factors:

• (a) demand and supply conditions;
• (b) traffic and route efficiency;
• (c) toll-heavy or restricted routes;
• (d) airport congestion conditions;
• (e) insurance and regulatory cost variability; and
• (f) system-wide operational constraints.

40.8 Regulatory, Insurance, and Third-Party Charges.

Certain charges may reflect or recover costs associated with:

• (a) insurance programs and claims handling;
• (b) regulatory compliance and transportation laws;
• (c) payment processors and financial institutions;
• (d) mapping, telecommunications, cloud, and infrastructure services; and
• (e) fraud prevention and identity verification systems.

Such charges may be standardized and not directly tied to individual Ride costs.

40.9 Route, Mileage, and System Adjustments.

Final fares may vary if:

• (a) the Rider modifies the trip;
• (b) traffic, safety, or road closures require detours;
• (c) GPS or mapping systems record different distances; or
• (d) toll or airport routing is required.

System rounding and algorithmic adjustments may be applied to time, distance, tolls, and fare components.

40.10 Fare Review, Correction, and Recalculation Authority.

RYDEPRO may adjust fares where necessary due to:

• (a) system or technical errors;
• (b) fraud, abuse, or manipulation;
• (c) incorrect GPS, toll, or mapping data;
• (d) missing regulatory or third-party charges; or
• (e) post-trip compliance or operational corrections.

You authorize automatic charging or crediting of corrected amounts.

40.11 Promotions and Credits.

Promotions, discounts, credits, vouchers, and rewards:

• (a) may be region-specific or time-limited;
• (b) may be revoked for abuse or fraud;
• (c) have no cash value unless required by law; and
• (d) are subject to separate promotional terms.

40.12 Fare Records and Evidence.

RYDEPRO may issue receipts and fare summaries. System logs, GPS data, mapping records, toll authority records, and payment processor records may be used as conclusive evidence of Ride activity and pricing.

40.13 Fare Disputes – 24-Hour Deadline.

Any dispute regarding a fare or charge for a Ride must be submitted to RYDEPRO customer support within twenty-four (24) hours of the Ride’s completion. Failure to submit a dispute within this 24-hour period shall constitute a waiver of the right to dispute that fare or charge, to the maximum extent permitted by applicable law. If the 24-hour deadline is found to be unenforceable in any jurisdiction, the dispute period shall be the minimum period required by applicable law, not to exceed thirty (30) days. RYDEPRO may rely on system and third-party data in resolving disputes. All fare disputes are subject to the dispute resolution provisions of Section 19 (Dispute Resolution and Arbitration).

40.14 Regulatory Override.

If any applicable law, regulation, or governmental authority requires a different pricing structure, charge, or limitation than described in this Section 40, such legal requirement shall override this Section solely to the extent necessary for compliance.

40.15 Order of Control.

In the event of conflict between this Section 40 and any other provision of these Terms, this Section 40 shall control with respect to all fare calculation, pricing methodology, tolls, airport fees, wait time fees, and related charges.

41.1 General Principle.

Transportation Services are subject to real-time road conditions, including incidents, accidents, road closures, construction, law enforcement activity, weather events, and other disruptions that may affect routing, timing, or completion of a Ride.

41.2 Incidents and Safety Prioritization.

In the event of an incident affecting the Ride route or surrounding areas, including but not limited to collisions, hazards, mechanical breakdowns, emergency response activity, or unsafe roadway conditions, the Driver is authorized to take any action reasonably necessary to ensure safety, including stopping the Ride, altering the route, or requesting emergency assistance. RYDEPRO is not responsible for delays, route changes, or interruptions caused by such incidents.

41.3 Road Closures and Government Directives.

If a road, highway, bridge, tunnel, airport access route, or other transportation corridor is closed, restricted, or redirected by law enforcement, emergency services, government authorities, or transportation agencies:

• (a) the Driver may be required to deviate from the planned route;
• (b) the Ride may be extended in time or distance; and
• (c) additional fees, including mileage, time-based charges, tolls, or surcharges, may apply in accordance with Section 40.

RYDEPRO has no control over such closures and shall not be liable for resulting delays or changes.

41.4 Route Deviation Authority.

The Driver, in coordination with navigation systems or RYDEPRO-supported routing tools, may deviate from the original route for reasons including but not limited to:

• (a) traffic congestion or gridlock;
• (b) accidents or hazards ahead;
• (c) road closures or detours;
• (d) law enforcement instructions;
• (e) weather-related safety risks;
• (f) passenger safety concerns; or
• (g) system-recommended routing adjustments.

Such deviations are deemed authorized and do not constitute a breach of service. RYDEPRO may send you an in-app notification or push notification to inform you of any material deviation or delay.

41.5 Rider-Initiated Early Termination.

You may end a Ride early at any time by instructing the Driver to stop at a safe location or by exiting the vehicle when it is safe to do so. If you end a Ride early for personal convenience (e.g., change of plans) and not due to an Incident or Driver misconduct, you will be charged for the portion of the Ride completed plus any applicable fees (including wait time, cancellation, or minimum fare charges). If you end a Ride early due to an Incident or Driver misconduct that poses a safety risk, you will only be charged for the portion of the Ride completed, and RYDEPRO may, in its discretion, issue a credit or refund. RYDEPRO may send an in-app notification confirming the early termination and any applicable fare adjustments.

41.6 Driver-Initiated Early Termination for Safety or Misconduct.

A Driver may end a Ride early without penalty if, in the Driver’s reasonable judgment, continuing the Ride would violate applicable law, pose a safety risk to any person, or cause damage to property. If the Driver ends the Ride for safety reasons not caused by you, you will be charged only for the portion of the Ride completed. If the Driver ends the Ride due to your misconduct or violation of these Terms (including Section 13 – Rider Conduct), you will be charged the full applicable fare plus any additional fees. RYDEPRO will send you an in-app notification explaining the reason for the Driver-initiated termination.

41.7 Fare Adjustment for Deviations or Early Termination.

If a Ride is deviated due to an Incident or road closure, or if the Ride ends early for any reason, the fare will be recalculated based on the actual distance traveled and time elapsed up to the point of termination, using the pricing methodology set forth in Section 40. RYDEPRO will apply any applicable minimum fare, wait time, or cancellation charges as disclosed at the time of Booking. RYDEPRO will send an in-app notification summarizing the final fare calculation and any adjustments made.

41.8 Suspension or Termination of Ride Due to Unsafe Conditions.

The Driver or RYDEPRO may suspend or terminate a Ride if continued travel is reasonably deemed unsafe due to:

• (a) severe weather;
• (b) road hazards;
• (c) emergency conditions;
• (d) police or governmental instruction; or
• (e) mechanical or operational issues.

In such cases, partial fares may apply based on distance and time traveled up to the point of termination. RYDEPRO will notify you via in-app notification of any suspension or termination due to unsafe conditions.

41.9 No Guarantee of Route Accuracy or Efficiency.

RYDEPRO does not guarantee that any suggested, estimated, or planned route will be the fastest, shortest, safest, or toll-free route. All routing information is provided for convenience only and may change in real time.

41.10 Rider Acknowledgment.

You acknowledge that road conditions are inherently unpredictable and that deviations, delays, or rerouting may occur without notice. You agree to remain in the vehicle or follow Driver instructions unless it is unsafe to do so.

41.11 Emergency Services Priority.

RYDEPRO and Drivers must comply with all lawful instructions from emergency responders or law enforcement, including immediate route changes, stops, or evacuations. Such compliance may affect Ride completion and timing.

41.12 Reporting Obligations.

If you are involved in or witness an Incident during a Ride, you agree to:

• (a) cooperate with the Driver and any emergency responders;
• (b) provide accurate information to law enforcement and insurance providers; and
• (c) report the Incident to RYDEPRO through the in-app safety feature or by contacting customer support as soon as reasonably practicable.

41.13 Insurance and Incident Claims.

Any claim for bodily injury, property damage, or other loss arising from an Incident shall be handled in accordance with applicable insurance policies described in Section 17. RYDEPRO may assist in facilitating communication between you, the Driver, and applicable insurers, but RYDEPRO does not adjust or determine coverage.

41.14 No Liability for External Events.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any loss, damage, injury, delay, or claim arising from or related to an Incident, road closure, deviation, or early termination caused by factors outside RYDEPRO’s reasonable control, including weather, traffic, accidents, government actions, or third-party conduct.

41.15 Integration with Other Sections.

This Section 41 is supplemental to Sections 40 (Fare Calculation) and 42 (Tolls and Highway Fees – if separate). In the event of conflict, Section 40 shall control with respect to pricing, and this Section 41 shall control with respect to routing and operational deviations.

41.16 Survival.

This Section 41 shall survive any termination of your account to the extent necessary to resolve disputes arising from Incidents that occurred prior to termination

42.1 General Requirement.

Where RYDEPRO offers any flight-based accommodation, airport-related adjustment, or eligibility for relief (including but not limited to cancellation fee adjustments, wait-time modifications, or rescheduling accommodations), you may be required to provide valid proof of flight delay, cancellation, or schedule change.

42.2 Timing of Submission.

Proof of flight delay or cancellation must be submitted:

• (a) within one (1) hour of the flight delay or cancellation being announced or recorded by the airline, or
• (b) immediately prior to or at the time of requesting any related adjustment through the RYDEPRO Platform, whichever occurs first.

Failure to submit proof within this timeframe may result in denial of any adjustment, waiver, or credit.

42.3 Acceptable Proof.

Acceptable documentation may include:

• (a) airline-issued delay or cancellation notices;
• (b) updated boarding passes or itinerary confirmations;
• (c) official airline mobile application or website status screens;
• (d) airport departure board confirmations; or
• (e) other verifiable electronic or written confirmation reasonably acceptable to RYDEPRO.

RYDEPRO may reject any documentation that is incomplete, altered, inconsistent, or suspected of fraud or misrepresentation.

42.4 Verification Rights.

RYDEPRO reserves the right to independently verify flight status using third-party systems, including airline data feeds, airport databases, or flight tracking services.

42.5 Discretionary Relief.

Submission of valid proof does not guarantee eligibility for any refund, credit, waiver, or adjustment. Any relief granted is at RYDEPRO’s sole discretion unless expressly required by applicable law or a separate written policy.

42.6 Fraud or Misrepresentation.

Any false, misleading, or altered documentation constitutes a material breach of these Terms and may result in:

• (a) suspension or termination of your account;
• (b) forfeiture of credits, promotions, or balances;
• (c) denial of future adjustment requests; and
• (d) legal action where permitted.

42.7 Interaction with Other Policies.

This Section operates in conjunction with Section 34 (Ride Delays and Cancellations) and Section 40 (Fare Calculation, Estimates, Dynamic Pricing, and Regulatory Charges). In the event of conflict, the applicable operational or pricing section shall control unless otherwise required by law.

42.8 No Responsibility for Airline Operations.

RYDEPRO is not responsible for airline delays, cancellations, schedule changes, or operational disruptions and does not guarantee flight performance or airline schedules.

43.1 Authorization at Booking.

When you submit a Booking through the RYDEPRO Platform, you authorize RYDEPRO and its third-party payment processors to place a temporary pre-authorization hold on your selected payment method. This hold verifies that the payment method is valid and has sufficient funds to cover the estimated fare and any anticipated charges (including tolls, wait time, cancellation fees, etc.).

43.2 Duration of Pre-Authorization Hold.

The pre-authorization hold may remain in effect for a period ranging from one (1) day to up to thirty (30) days, depending on:

• (a) the type of Booking (e.g., immediate On-Demand Ride vs. Scheduled Ride or Reservation far in the future);
• (b) policies of your card issuer, payment network, or financial institution;
• (c) applicable law or regulatory requirements; and
• (d) RYDEPRO’s internal risk and fraud detection parameters.

RYDEPRO will use commercially reasonable efforts to minimize hold durations, but the actual hold period is determined by your financial institution.

43.3 Hold Converted to Charge Upon Ride Completion.

Upon successful completion of a Ride, the pre-authorization hold is converted into a final charge for the actual fare amount. At that time, your payment method will be charged, and any excess hold amount (the difference between the hold and the final fare) will be released by your card issuer. RYDEPRO has no ability to expedite the release of any hold amount beyond your issuer’s standard processing time.

43.4 Timing of Authorization and Capture.

You acknowledge that RYDEPRO may:

• (a) place a pre-authorization hold prior to ride commencement or Driver dispatch;
• (b) increase, decrease, or modify such authorization during the Ride as estimated charges change; and
• (c) capture, finalize, or settle the payment during the Ride, immediately upon ride completion, or within a reasonable post-ride settlement period.

43.5 Post-Ride Adjustments and Reconciliation.

Final charges may be adjusted after ride completion to reflect:

• (a) tolls and highway fees;
• (b) wait time or delay charges;
• (c) route deviations or mileage corrections;
• (d) airport, curbside, or regulatory fees;
• (e) dynamic pricing adjustments; and
• (f) corrections arising from system, GPS, or third-party data reconciliation.

You expressly authorize RYDEPRO to debit or credit your payment method for any such adjustments.

43.6 Refunds, Credits, and Fraud Prevention Alignment (1-Hour Rule Integration).

Any refund, credit, adjustment, or waiver (including those related to flight delays or cancellations under Section 42) is subject to strict verification and timing controls. Where a refund or adjustment is requested, including under Section 42, you acknowledge and agree that:

• (a) supporting documentation must be submitted within the timeframe required under Section 42 (i.e., within one (1) hour of the relevant flight delay or cancellation event or immediately upon requesting an adjustment);
• (b) RYDEPRO may pause, suspend, or hold any refund, credit, or reversal pending verification of submitted documentation and system validation;
• (c) no refund or credit obligation arises automatically upon request; and
• (d) RYDEPRO may deny or reverse any refund, credit, or adjustment if documentation is late, incomplete, inconsistent, or suspected of fraud or abuse.

43.7 Anti-Abuse and Charge Protection.

To prevent refund abuse, chargeback manipulation, or duplicate recovery attempts, you agree that:

• (a) each Ride, charge, or adjustment is subject to a single consolidated resolution process;
• (b) you may not request duplicate refunds, credits, or chargebacks for the same Ride event;
• (c) any chargeback filed with a financial institution may result in immediate suspension of your account pending investigation; and
• (d) RYDEPRO may submit all supporting Ride, GPS, toll, and payment records in any dispute resolution proceedings.

43.8 Payment Method Retention and Recovery Rights.

You authorize RYDEPRO to retain your payment method on file and to:

• (a) collect any outstanding balances, adjustments, tolls, or fees after ride completion;
• (b) recover reversed or chargebacked amounts where permitted by law; and
• (c) reattempt payment using alternate saved payment methods associated with your account.

43.9 Failure of Pre-Authorization.

If a pre-authorization hold is declined or fails for any reason (including insufficient funds, expired card, or issuer restrictions), RYDEPRO may:

• (a) cancel your Booking;
• (b) request an alternative payment method; or
• (c) suspend your account until a valid payment method is provided.

43.10 Canceled Bookings and Hold Release.

If a Booking is canceled (by you, the Driver, or RYDEPRO) before the Ride is completed, the pre-authorization hold will be released by your card issuer according to its standard processing time, typically within three (3) to seven (7) business days. RYDEPRO is not responsible for the duration of any hold imposed by your financial institution.

43.11 No Waiver by Delay.

Any delay by RYDEPRO in capturing, settling, or adjusting a payment does not constitute a waiver of its right to collect such amounts at a later time.

43.12 Third-Party Payment Processing.

All payment processing is performed by third-party payment processors. RYDEPRO does not guarantee uninterrupted processing and is not responsible for delays, processing failures, or banking system errors outside its reasonable control.

43.13 Priority with Section 42 (Flight Proof Rule).

In cases involving flight delay or cancellation claims:

• (a) Section 42 governs eligibility, documentation, and timing;
• (b) this Section 43 governs payment withholding, settlement, and refund execution; and
• (c) in the event of a conflict, the fraud-prevention and payment integrity provisions of this Section 43 shall control to the maximum extent permitted by law.

43.14 Finality of System Records.

In any dispute involving payment timing, authorization, or adjustment, RYDEPRO may rely on system logs, GPS data, transaction records, and third-party payment processor data as conclusive evidence of authorization and settlement activity.

43.15 Survival.

This Section 43 shall survive any termination of your account to the extent necessary to resolve payment disputes, complete pending transactions, or enforce collection rights.

44.1 General Principle.

RYDEPRO operates Transportation Services across multiple jurisdictions, markets, and regulatory environments. You acknowledge that fares, fees, taxes, toll treatment, surcharges, and pricing methodologies may vary significantly by region.

44.2 Regional Pricing Authority.

RYDEPRO reserves the right to establish, modify, or discontinue regional pricing structures at its sole discretion, including without limitation:

• (a) base fare amounts;
• (b) mileage and time rate calculations;
• (c) minimum fare thresholds;
• (d) dynamic pricing parameters;
• (e) toll handling methods;
• (f) airport, curbside, and regulatory fees; and
• (g) insurance recovery, operational, or platform service charges.

Such variations may be implemented at the city, county, state, airport, or country level.

44.3 Regulatory and Legal Compliance Adjustments.

In certain jurisdictions, applicable laws, regulations, or government directives may require:

• (a) different fare calculation methodologies;
• (b) caps on surge pricing or dynamic pricing;
• (c) mandatory taxes or surcharges;
• (d) specific disclosure or itemization requirements; or
• (e) limitations on fee types or payment timing.

In such cases, RYDEPRO shall apply the required regional rules automatically, and such rules shall override conflicting provisions of these Terms solely within that jurisdiction.

44.4 Currency, Taxes, and Local Charges.

Depending on the region:

• (a) fares may be displayed and charged in local currency;
• (b) taxes (including VAT, GST, sales tax, or similar levies) may be included or added separately; and
• (c) certain government-imposed or airport-imposed charges may be mandatory and non-optional.

You are responsible for all applicable local taxes and regulatory charges associated with your Ride.

44.5 Regional Fee Structures and Formula Variability.

You acknowledge that:

• (a) pricing formulas may differ between regions based on operational costs, regulatory requirements, insurance structures, and market conditions;
• (b) identical Rides in different locations may result in materially different pricing outcomes; and
• (c) RYDEPRO is not required to maintain uniform pricing across jurisdictions.

44.6 Service Availability Differences.

Certain features, including but not limited to:

• (a) child seat availability;
• (b) airport meet-and-greet services;
• (c) toll pass-through mechanisms;
• (d) dynamic pricing intensity; or
• (e) promotional eligibility

may not be available in all regions or may operate under modified terms.

44.7 Automatic Application of Local Rules.

By requesting or accepting a Ride, you agree that the pricing rules applicable in the jurisdiction where the Ride occurs will automatically apply, regardless of your home location or account registration location.

44.8 Conflicts of Law Within Regions.

If any provision of these Terms conflicts with mandatory local law in a specific jurisdiction, such law shall prevail solely within that jurisdiction, and all other provisions shall remain in full force and effect elsewhere.

44.9 No Obligation to Match Regional Pricing.

RYDEPRO is under no obligation to:

• (a) match prices across regions;
• (b) offer the same discounts, promotions, or fees globally; or
• (c) maintain consistent fare structures across jurisdictions.

44.10 Finality of Regional Determinations.

RYDEPRO’s classification of a Ride’s applicable region, pricing model, or fee structure shall be determinative in the absence of manifest error, subject to applicable law.

44.11 Integration with Other Sections.

This Section 44 operates in conjunction with Section 40 (Fare Calculation, Estimates, Dynamic Pricing, and Regulatory Charges) and Section 12 (Airport Fees, Government Charges, and Traffic Redirection). In the event of conflict, Section 40 shall control with respect to overall fare calculation, and this Section shall control with respect to regional variation disclosures.

44.12 Survival.

This Section 44 shall survive any termination of your account to the extent necessary to resolve disputes arising from regional fare differences applicable to Rides completed prior to termination.

45.1 General Principle.

Riders are expected to be present and ready for pickup at the designated location when the Driver arrives. Wait time fees may apply where a Driver arrives and the Rider is not immediately available to commence the Ride.

45.2 Published and Variable Wait Time Rules.

Wait time rules, including but not limited to:

• (a) the applicable wait time rate; (b) the applicable grace period (if any); (c) airport or regulated zone wait time restrictions; and (d) vehicle class-specific wait time structures,

are not uniform across all Rides. Instead, such rules are:

• (i) published within the RYDEPRO App; (ii) displayed on the RYDEPRO website; and/or (iii) shown adjacent to or within the description of each vehicle class or Ride type prior to Booking.

You acknowledge that wait time policies may vary by region, service type, airport authority, or regulatory requirements.

45.3 Commencement of Wait Time.

Wait time begins when:

• (a) the Driver arrives at the designated pickup location; and (b) the Driver marks arrival through the RYDEPRO Platform, GPS systems, or other system-recognized verification methods.

System logs, GPS data, and platform event timestamps shall be final evidence of arrival time and wait time duration, absent manifest error.

45.4 No Fixed Grace Period.

You acknowledge and agree that no universal grace period applies across all Rides. Whether a grace period exists, and its duration (if any), depends on:

• (a) vehicle class; (b) regional rules; (c) airport or regulated pickup requirements; and (d) conditions displayed at the time of Booking.

If no grace period is displayed for a Ride, wait time begins immediately upon Driver arrival.

45.5 Wait Time Charges.

Where applicable, wait time charges may be calculated based on:

• (a) minutes or fractions of minutes of delay; (b) Driver idle time at pickup location; (c) operational opportunity cost; and (d) platform-defined billing increments.

Wait time rates may vary by region, service type, demand conditions, or vehicle class and will be disclosed prior to Booking where required.

45.6 Airport and Regulated Pickup Areas.

In airport zones, terminals, or regulated pickup locations:

• (a) additional wait time restrictions may apply; (b) Drivers may be required to leave designated areas after a limited time; and (c) extended Rider delays may result in cancellation or additional fees under Section 34.

45.7 Rider Responsibility.

You are solely responsible for being present and ready at the pickup location at the appropriate time. Failure to do so may result in:

• (a) wait time charges; (b) cancellation fees; and/or (c) Driver release from the Ride.

45.8 No Waiver of Charges.

A Driver’s continued waiting does not waive RYDEPRO’s right to apply wait time fees, cancellation fees, or other applicable charges.

45.9 System Measurement and Adjustments.

Wait time is measured using system-generated data, including:

• (a) GPS timestamps; (b) Driver status events; and (c) platform logs.

Charges may be subject to rounding, reconciliation, or correction in accordance with Section 40.

45.10 Interaction with Other Charges.

Wait time fees are separate from:

• (a) base fare; (b) dynamic pricing; (c) tolls and highway fees; and (d) airport, curbside, or regulatory fees.

All applicable charges may be aggregated into a single final fare under Section 40.

45.11 Fraud and Abuse Prevention.

Any attempt to manipulate wait time calculations, including misrepresenting arrival status or obstructing pickup, may result in:

• (a) immediate cancellation of the Ride; (b) applicable charges being applied; (c) account suspension or termination; and (d) denial of future service.

45.12 Finality of Published Terms.

The applicable wait time policy for each Ride is the version published and displayed in the RYDEPRO App, website, or vehicle class description at the time of Booking. That version governs exclusively for that Ride.

45.13 Survival.

This Section 45 shall survive any termination of your account to the extent necessary to enforce any obligations or resolve disputes arising prior to termination, including payment obligations for wait time or no-show fees.

46.1 General Principle.

You may request one or more stops during a Ride (collectively, “Stops”) in addition to the primary pickup and destination locations. All Stops must be requested and confirmed through the RYDEPRO Platform before the Ride begins or while the Ride is in progress. Stops requested outside the RYDEPRO Platform are not authorized and may not be honored by the Driver.

46.2 How to Add a Stop.

You may add a Stop:

• (a) before confirming your Booking – through the RYDEPRO mobile application or the RYDEPRO website (via the trip planning interface); or
• (b) during an active Ride – through the in-app interface while the Ride is in progress (modifying the active Ride). Stops added during the Ride are subject to Driver acceptance.

The Driver must accept any Stop added after the Ride has commenced. The Driver may reject a Stop request for any lawful reason, including but not limited to safety concerns, traffic conditions, time constraints, vehicle capacity, or operational feasibility.

46.3 Fees for Stops.

Additional fees may apply for each Stop you add. Such fees may include, without limitation:

• (a) a per-stop service fee (disclosed at the time you add the Stop);
• (b) wait time fees that accrue while the vehicle is stopped and you are not in the vehicle (or while you are conducting personal business outside the vehicle); and
• (c) any incremental distance or time charges resulting from the Stop under the fare calculation methodology set forth in Section 40.

All applicable Stop-related fees will be disclosed to you before you confirm the addition of the Stop through the RYDEPRO Platform.

46.4 Driver Discretion to End Ride.

If you attempt to add a Stop that the Driver has not accepted, or if you instruct the Driver to deviate from the confirmed route without using the in-app Stop feature (or without having pre-scheduled the Stop via the website or app), the Driver may, in the Driver’s reasonable discretion:

• (a) decline to deviate and continue to the original destination;
• (b) end the Ride at a safe location; or
• (c) cancel the Ride.

If the Driver ends the Ride or cancels due to your unauthorized request for a Stop, you will be charged for the portion of the Ride completed plus any applicable cancellation or wait time fees.

46.5 Wait Time During Stops.

While the vehicle is stopped at a Stop, wait time fees may accrue in accordance with Section 45 (Wait Time Policy) and the separate Wait Time Policy. Wait time fees apply regardless of whether you remain in the vehicle or exit the vehicle, unless otherwise specified in the applicable vehicle class rules. You are responsible for all wait time fees incurred during Stops.

46.6 Duration of Stops.

RYDEPRO does not guarantee that a Driver will wait for extended periods at any Stop. If a Stop exceeds a reasonable duration (as determined by the Driver in good faith, typically not more than five (5) minutes without prior arrangement), the Driver may end the Ride and charge you for the completed portion plus any applicable wait time or cancellation fees.

46.7 Liability During Stops.

You are solely responsible for your personal safety and the security of your belongings when you exit the vehicle during a Stop. RYDEPRO and the Driver are not responsible for any loss, injury, or damage that occurs while you are outside the vehicle, unless caused by the Driver’s gross negligence or willful misconduct.

46.8 Prohibited Uses of Stops.

You may not use Stops for any unlawful purpose, including but not limited to:

• (a) picking up or dropping off illegal substances;
• (b) engaging in any activity that violates applicable law; or
• (c) causing damage to the vehicle or property.

Violation of this Section may result in immediate termination of the Ride, account suspension or termination, and reporting to law enforcement.

46.9 Integration with Other Sections.

This Section 46 operates in conjunction with Section 40 (Fare Calculation), Section 45 (Wait Time Policy), and the separate Wait Time Policy. Stop fees and wait time charges shall be calculated and disputed in accordance with those sections.

46.10 Survival.

This Section 46 shall survive any termination of your account to the extent necessary to enforce any obligations or resolve disputes arising prior to termination.

47.1 General Obligation.

You agree to provide complete, accurate, and up-to-date information when using the RYDEPRO Platform, including during account creation, Booking requests, payment setup, and any Ride-related communications.

47.2 Required Information.

You may be required to provide and maintain accurate:

• (a) full legal name;
• (b) valid contact information (including phone number and email address);
• (c) pickup and destination details;
• (d) payment method and billing information;
• (e) passenger count and Ride preferences; and
• (f) any other information reasonably required for service provision, safety, legal compliance, or fraud prevention.

47.3 Accuracy and Ongoing Updates.

You are responsible for ensuring that all information provided to RYDEPRO is:

• (a) accurate at the time of submission;
• (b) complete and not misleading; and
• (c) promptly updated if it changes.

RYDEPRO is not responsible for failed pickups, delays, misrouting, incorrect charges, or service failures resulting from inaccurate or outdated information provided by you.

47.4 Responsibility for Instructions and Ride Data.

You are solely responsible for:

• (a) selecting correct pickup and drop-off locations;
• (b) entering accurate addresses or GPS pins;
• (c) ensuring any special instructions are clear and lawful; and
• (d) confirming Ride details prior to Booking.

RYDEPRO may rely on Rider-provided information as final unless corrected before Ride commencement.

47.5 Verification Rights.

RYDEPRO reserves the right, at any time and without prior notice, to verify the accuracy of any information you have provided. Verification may include, without limitation:

• (a) contacting you via email, phone, or mail;
• (b) requesting copies of government-issued identification, proof of address, or other documentation;
• (c) using third-party identity verification or fraud detection services; and
• (d) cross-referencing your information with payment processor or financial institution records.

Your failure to cooperate with a verification request may result in immediate suspension or termination of your account.

47.6 Misrepresentation and Fraud Prevention.

Providing false, incomplete, or misleading information, including but not limited to identity information, payment details, or Ride requests, constitutes a material breach of these Terms and may result in:

• (a) suspension or termination of your account;
• (b) denial of Ride services;
• (c) cancellation fees or applicable charges;
• (d) forfeiture of credits or promotions; and
• (e) referral to law enforcement where appropriate.

47.7 Contactability Requirement.

You must remain reasonably reachable via the contact information provided in your account during an active Booking or Ride. Failure to do so may result in cancellation fees, Ride cancellation, or inability to complete service.

47.8 Third-Party Information.

If you provide information on behalf of other passengers or third parties, you represent and warrant that:

• (a) you have authority to provide such information; and
• (b) such information is accurate and complete.

You accept full responsibility for any consequences arising from inaccurate third-party information.

47.9 Platform Reliance.

RYDEPRO may rely on information provided by you for:

• (a) dispatching Drivers;
• (b) calculating fares;
• (c) applying tolls, fees, and surcharges;
• (d) fraud prevention and verification; and
• (e) compliance with applicable law.

47.10 No Liability for User Errors.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any losses, delays, misrouting, service failures, or additional charges resulting from inaccurate or incomplete information provided by you.

47.11 Indemnification.

Your indemnification obligations under Section 18 extend to any claim, loss, or expense incurred by RYDEPRO or a Driver arising from your provision of inaccurate, false, or misleading information.

47.12 Integration with Other Sections.

This Section 47 operates in conjunction with Section 5 (Eligibility and Account), Section 6 (Identity Verification and Payment Authorization), and Section 31 (User Account Security). In the event of conflict, Section 6 shall control with respect to identity verification, and Section 5 shall control with respect to account eligibility.

47.13 Survival.

This Section 47 shall survive any termination of your account to the extent necessary to enforce any obligations or resolve disputes arising prior to termination, including payment obligations resulting from inaccurate information.

48.1 General Principle.

RYDEPRO provides customer support channels to assist with Ride-related issues, including fare inquiries, service complaints, technical issues, and limited refund or credit requests where applicable under these Terms. Customer support may be accessed through the RYDEPRO mobile application, the RYDEPRO website support portal, or other designated channels.

48.2 Refunds and Adjustments (General Rule).

Any refund, credit, or fare adjustment is:

• (a) not automatic;
• (b) subject to verification of Ride data, GPS logs, payment processor records, and platform activity; and
• (c) governed by Sections 40 (Fare Calculation), 42 (Flight Delay), and 43 (Payment Authorization).

Where approved, refunds may be issued as platform credits only, unless otherwise required by applicable law.

48.3 Strict Dispute Submission Deadline (24-Hour Rule).

All disputes, claims, or challenges related to any charge, including but not limited to fares, tolls, wait time fees, cancellation fees, adjustments, or payment holds, must be submitted within:

twenty-four (24) hours from the time the transaction is processed OR the time a payment hold is placed, whichever occurs first.

Failure to submit a dispute within this 24-hour period will result in:

• (a) waiver of the dispute to the maximum extent permitted by law; and
• (b) final acceptance of the charge.

48.4 Refund Eligibility Summary.

You may be eligible for a refund or credit in limited circumstances as reasonably determined by RYDEPRO, including but not limited to:

• (a) the Ride was not provided at all (no Driver arrived and no alternative Driver was provided);
• (b) a material route deviation without your consent that increased the fare by more than twenty percent (20%); or
• (c) a clear technical error by RYDEPRO resulting in an overcharge of more than ten percent (10%).

To be eligible, you must submit your dispute within the 24-hour window in Section 48.3 and provide supporting evidence.

48.5 No Refund for Driver Issues, Vehicle Issues, or Accidents (No Exceptions).

No refund, credit, or adjustment of any kind will be given for any complaint, claim, or dispute relating to:

• (a) Driver conduct, demeanor, behavior, navigation, or driving style;
• (b) the vehicle class selected, vehicle type, make, model, age, condition, or any mechanical or cosmetic issue with the vehicle;
• (c) any accident, collision, or incident occurring during the Ride (insurance coverage under Section 17, if applicable, is the sole remedy); or
• (d) any subjective dissatisfaction with the Driver, vehicle, or Ride experience.

This prohibition applies regardless of whether the Driver’s conduct constitutes a safety violation, illegal act, or otherwise causes the Ride to end early. No exception is made for such circumstances.

48.6 No Refund for Certain Events.

Except as otherwise provided in Section 48.4, no refund, credit, or adjustment will be given for: any incident arising from a Rider’s violation of Section 13 (Rider Conduct) .

• (a) normal traffic delays, congestion, or weather-related delays;
• (b) Rider-caused cancellations after the free cancellation window (unless otherwise provided in the Cancellation Policy);
• (c) Rider no-show fees;
• (d) failure to provide an appropriate child restraint system when required by law;
• (e) Rider intoxication, misconduct, or violation of these Terms;
• (f) lost or damaged personal belongings (subject to Section 10);
• (g) events outside RYDEPRO’s reasonable control as defined in Section 21 (Force Majeure); or
• (h) any other circumstance where RYDEPRO determines that the fare or fee was properly charged under these Terms.

48.7 Investigation Process.

RYDEPRO may investigate disputes using:

• (a) GPS and location data;
• (b) Driver and Rider platform logs;
• (c) payment processor records;
• (d) toll and routing data; and
• (e) third-party verification systems.

RYDEPRO’s system records shall be presumed accurate and may be treated as conclusive evidence unless manifest error is proven.

48.8 Dispute Resolution Timelines.

• (a) RYDEPRO will acknowledge receipt of your dispute within three (3) business days.
• (b) RYDEPRO will provide a final decision within fifteen (15) business days of acknowledgment, unless applicable state law requires a shorter period.
• (c) If additional investigation is required, RYDEPRO may extend the timeline by up to fifteen (15) business days, not to exceed the maximum permitted by applicable law.
• (d) For Rides originating in Washington State, any refund due shall be processed within fourteen (14) days of the determination.

48.9 No Guaranteed Outcome.

Submission of a dispute does not guarantee any refund, credit, reversal, or adjustment. All resolutions are subject to verification and RYDEPRO discretion unless otherwise required by law.

48.10 Fraud Reporting and Investigation.

If you believe your account has been compromised or fraudulent activity has occurred, you must immediately:

• (a) change your password;
• (b) notify RYDEPRO within 48 hours via fraud@rydepro.com or phone; and
• (c) provide any requested information.

RYDEPRO may suspend your account pending investigation. If RYDEPRO determines that unauthorized charges resulted from a security breach on RYDEPRO’s systems, a full refund will be issued. If the unauthorized activity resulted from your failure to maintain security, you remain responsible.

48.11 Consequences of Fraud or Abuse.

If RYDEPRO reasonably determines fraud or abuse has occurred, it may:

• (a) suspend or terminate your account;
• (b) revoke credits, promotions, or balances;
• (c) deny refunds or disputes;
• (d) recover unpaid amounts; and
• (e) report activity to financial institutions or law enforcement.

48.12 Chargeback Handling.

If you initiate a chargeback:

• (a) your account may be immediately suspended pending investigation;
• (b) RYDEPRO may submit all relevant Ride, GPS, and payment records to the payment processor; and
• (c) disputes may be subject to arbitration under Section 19.

48.13 Customer Support Language and Verification.

Customer support is provided primarily in English. RYDEPRO may require you to verify your identity before responding to certain inquiries and may record interactions for quality assurance and training, to the extent permitted by law.

48.14 No Waiver by Support Interaction.

Customer support interactions do not modify or waive any rights of RYDEPRO unless explicitly confirmed in writing by an authorized representative.

48.15 Finality of Decisions.

Except where prohibited by law, RYDEPRO’s determination regarding disputes, refunds, or fraud investigations shall be final and binding, subject to Section 19 (Dispute Resolution and Arbitration).

48.16 Survival.

This Section 48 shall survive any termination of your account to the extent necessary to resolve disputes or enforce obligations arising prior to termination.

Section 49 – Rider Screening, Dangerous Rider Reporting, and Safety Accountability (Merged)

The following final Section 49 adopts the user’s rider-focused version as the base, ensuring clarity and legal alignment. It includes screening for dangerous and bad riders, reporting mechanisms, consequences for unsafe conduct, and no refund upon deactivation for dangerous behavior. The driver-vetting provisions from the previous assistant version have been removed entirely, as this section now focuses exclusively on Rider screening and accountability.

49.1 General Principle.

RYDEPRO may implement safety, compliance, fraud-prevention, and eligibility screening processes for Riders using the Platform. These measures are designed to protect Drivers, the Platform, and the integrity of Transportation Services. However, such screening does not guarantee Rider behavior, safety outcomes, or compliance.

49.2 Rider Verification and Screening.

RYDEPRO may, where permitted by law, conduct or require one or more of the following:

• (a) identity verification checks;
• (b) phone number and email validation;
• (c) payment method verification;
• (d) fraud-risk scoring or behavioral analysis;
• (e) account usage monitoring; and
• (f) re-verification or periodic screening of Rider accounts.

RYDEPRO may accept, reject, restrict, or suspend accounts based on screening results at its discretion, subject to applicable law.

49.3 No Guarantee of Rider Conduct.

Screening, verification, or monitoring does not guarantee that a Rider will:

• (a) act lawfully or safely;
• (b) comply with these Terms;
• (c) avoid fraudulent, abusive, or disruptive behavior; or
• (d) refrain from causing harm, damage, or operational disruption.

49.4 Rider Safety Obligations.

You agree that you will:

• (a) use the Platform lawfully and responsibly;
• (b) not engage in harassment, threats, fraud, or abusive conduct;
• (c) not damage vehicles or interfere with Transportation Services; and
• (d) comply with all Driver instructions reasonably related to safety and operation of the Ride.

49.5 Reporting Dangerous or Bad Riders.

If a Driver or RYDEPRO detects or receives a report of a Rider engaging in dangerous, threatening, violent, harassing, or otherwise unsafe conduct (a “Dangerous Rider Report”), RYDEPRO may: Conduct that violates Section 13 (Rider Conduct) may be reported and investigated under this Section 49, and may lead to immediate deactivation.

• (a) promptly investigate the report using available evidence, including trip data, GPS logs, in-app messages, and any audio or video recordings provided;
• (b) temporarily suspend the Rider’s account pending investigation, if RYDEPRO determines that continued access may pose a safety risk;
• (c) communicate with the Rider regarding the report and provide an opportunity to respond, unless prohibited by law or safety considerations;
• (d) if the report is substantiated, permanently deactivate the Rider’s account and ban the Rider from future use of the RYDEPRO Platform;
• (e) if the report involves conduct that may violate criminal law (e.g., assault, threats, sexual misconduct), RYDEPRO may, in its discretion, report the Rider to law enforcement and cooperate fully with any investigation; and
• (f) notify the Rider of the final determination.

49.6 Investigation Rights.

Upon receiving a report or detecting suspicious activity, RYDEPRO may:

• (a) review Ride data, GPS logs, payment records, and platform activity;
• (b) request additional information from the Rider;
• (c) temporarily suspend or restrict account access;
• (d) deny or reverse promotions, credits, or refunds; and
• (e) cooperate with law enforcement or regulatory authorities where applicable.

49.7 Consequences for Dangerous or Bad Riders.

A Rider who is determined to have engaged in dangerous, threatening, abusive, or otherwise unsafe conduct may face, without limitation:

• (a) immediate and permanent deactivation of their RYDEPRO account;
• (b) forfeiture of all outstanding promotional balances, credits, or rewards;
• (c) being banned from opening any new account on the RYDEPRO Platform; and
• (d) potential civil or criminal liability if the conduct violated applicable law.

49.8 No Refund or Credit for Deactivation Due to Dangerous Conduct.

If your account is deactivated for dangerous or unsafe conduct, you are not entitled to any refund, credit, or compensation for any unused promotional balances or prepaid amounts, to the maximum extent permitted by law.

49.9 Rider Accountability for False or Malicious Reports.

If you knowingly submit a false or malicious Dangerous Rider Report against a Driver or another Rider, you shall be deemed to have engaged in a material breach of these Terms, and RYDEPRO may:

• (a) permanently deactivate your account;
• (b) report your conduct to law enforcement; and
• (c) pursue any available legal remedies, including damages for defamation or fraud.

49.10 Emergency Situations.

If you find yourself in a situation that poses an imminent risk of serious bodily harm or death during a Ride, you should immediately:

• (a) call 9-1-1 (or local emergency services);
• (b) use the in-app emergency button to share your location and ride details with emergency responders; and
• (c) contact RYDEPRO safety support at 1-800-RYDEPRO.

RYDEPRO will assist emergency responders to the extent possible but does not guarantee any particular response time or outcome. RYDEPRO does not provide emergency response services and is not responsible for emergency response outcomes.

49.11 Platform Protection Measures.

RYDEPRO may implement automated or manual controls to detect and prevent abuse, including:

• (a) duplicate accounts;
• (b) fraudulent payment activity;
• (c) chargeback abuse;
• (d) promotion manipulation; and
• (e) abusive Ride behavior patterns.

49.12 No Admission of Liability.

Any screening, investigation, or enforcement action taken by RYDEPRO does not constitute an admission of liability or responsibility for Rider conduct or outcomes.

49.13 Integration with Rider Conduct Provisions.

This Section 49 operates in conjunction with Section 13 (Rider Conduct and Platform Abuse). In the event of any conflict, the stricter standard shall apply.

49.14 Survival.

This Section 49 shall survive any termination of your account to the extent necessary to resolve disputes arising from dangerous conduct that occurred prior to termination, for fraud prevention, or for legal compliance.

50.1 General Authority.

RYDEPRO may, in its sole discretion and at any time, suspend, restrict, or permanently deactivate a Rider account to protect Drivers, the Platform, and operational integrity. Deactivation may occur with or without prior notice, where permitted by law.

50.2 No Numerical Rating System for Riders.

RYDEPRO does not use a numerical star-rating system (e.g., 1–5 stars) for Riders. Instead, RYDEPRO may collect qualitative feedback from Drivers regarding Rider conduct and behavior. Such feedback is used for internal safety, quality assurance, and enforcement purposes only and is not displayed to Riders or Drivers.

50.3 Grounds for Deactivation.

Without limitation, RYDEPRO may deactivate or restrict a Rider account if it reasonably determines that the Rider has engaged in any of the following:

• (a) fraud, attempted fraud, or misuse of payment methods;
• (b) chargeback abuse or repeated payment disputes;
• (c) harassment, threats, abusive, or discriminatory conduct toward Drivers or RYDEPRO personnel;
• (d) damage to vehicle or property;
• (e) repeated cancellations, no-shows, or refusal to comply with Ride procedures;
• (f) violation of Section 13 (Rider Conduct and Platform Abuse);
• (g) violation of Section 49 (Rider Screening, Safety, and Incident Reporting);
• (h) use of the Platform for illegal, unauthorized, or deceptive purposes; or
• (i) any conduct that, in RYDEPRO’s reasonable judgment, creates safety, legal, operational, or reputational risk. (j) violation of Section 13 (Rider Conduct and Platform Abus

50.4 Temporary Suspension.

RYDEPRO may impose temporary suspension while investigating:

• (a) safety incidents;
• (b) payment disputes or chargebacks;
• (c) fraud or abuse indicators; or
• (d) reports from Drivers or third parties.

Suspension may remain in effect until the investigation is complete.

50.5 Permanent Deactivation.

Permanent deactivation may occur in cases of:

• (a) serious or repeated violations;
• (b) confirmed fraud or abusive conduct;
• (c) safety-related risks; or
• (d) legal or regulatory compliance requirements.

Once deactivated, access to the Platform may be permanently revoked.

50.6 Effect of Deactivation.

Upon deactivation:

• (a) your right to use the Platform immediately ceases;
• (b) any pending Rides may be canceled;
• (c) outstanding fees remain payable;
• (d) promotional credits, rewards, or balances may be forfeited as permitted under Section 33; and
• (e) RYDEPRO may restrict creation of new accounts linked to the same identity, device, IP address, or payment method.

50.7 Feedback and Rating System.

RYDEPRO may allow Drivers to submit feedback or ratings regarding Riders, including observations related to:

• (a) conduct during a Ride;
• (b) safety or compliance behavior;
• (c) payment reliability; and
• (d) operational cooperation.

Feedback may include free-form written comments and a binary indicator of whether the Driver would accept a future Ride from the Rider. Such feedback is used for internal risk scoring, safety monitoring, and enforcement decisions. RYDEPRO uses multi-factor evaluation criteria and does not rely solely on any single piece of feedback to deactivate a Rider.

50.8 Collection of Video and Audio Recordings for Enforcement Purposes.

To the extent permitted by applicable law, RYDEPRO may collect, review, store, and use video and audio recordings obtained from Drivers’ dashboard cameras or other recording devices (as described in Section 28) for the purpose of:

• (a) investigating alleged Rider misconduct, dangerous behavior, or policy violations;
• (b) resolving disputes between Riders and Drivers;
• (c) defending against claims made by Riders or third parties;
• (d) detecting fraud, abuse, or illegal activity; and
• (e) enforcing these Terms, including deactivation decisions under this Section 50.

RYDEPRO will handle any such recordings in accordance with its Privacy Notice and applicable law. Recordings may be retained for a reasonable period consistent with legal, safety, and enforcement needs. You acknowledge that recordings collected under this Section may be used as evidence in any arbitration, legal proceeding, or internal investigation.

50.9 No Right to Restoration.

Deactivation does not guarantee reinstatement. RYDEPRO is under no obligation to restore access to any Rider account once deactivated.

50.10 Appeals (If Offered).

Where available, RYDEPRO may provide a limited internal review process. Any appeal:

• (a) must be submitted through designated channels;
• (b) may require additional documentation; and
• (c) does not guarantee reversal of the deactivation decision.

RYDEPRO’s determination on appeal is final to the maximum extent permitted by law.

50.11 Fraud Prevention and Linked Accounts.

RYDEPRO may prevent or restrict access by:

• (a) blocking accounts associated with prior deactivations;
• (b) restricting accounts linked by identity, device, IP address, or payment method; or
• (c) applying platform-level fraud prevention controls.

50.12 Integration with Termination Section.

This Section 50 operates in conjunction with Section 22 (Termination, Suspension, and Platform Shutdown). In the event of conflict, the more specific provisions of this Section shall control with respect to Rider deactivation based on safety or conduct.

50.13 Survival.

This Section 50 shall survive any termination of your account to the extent necessary to enforce any obligations or resolve disputes arising prior to termination, including for fraud prevention, enforcement, and legal compliance.

51.1 Explicit Consent to Collection and Use of Location Data.

By creating an account, enabling device location permissions, requesting a Ride, accessing Transportation Services, or otherwise using the RYDEPRO Platform, you expressly authorize and consent to the collection, processing, use, storage, transmission, and retention of geolocation and tracking data as described in this Section and the RYDEPRO Privacy Policy. You acknowledge that precise geolocation data may constitute sensitive personal information under certain laws.

51.1A Express Opt-In Consent. Before RYDEPRO collects your precise geolocation data for the first time, you will be presented with a clear, affirmative request for your consent. You may grant or deny consent through the permission settings of your mobile device. If you deny consent, you will not be able to request Rides or use core features of the RYDEPRO Platform, because precise location is necessary for dispatch, navigation, and fare calculation.

51.2 Scope of Geolocation Data Collected.

RYDEPRO and its service providers may collect and process:

• (a) precise GPS coordinates; (b) approximate device location; (c) pickup and drop-off locations; (d) route, mileage, travel path, and stop information; (e) timestamps and trip duration data; (f) background location data during active Ride operations; (g) device movement and telemetry information; and (h) network, Wi-Fi, Bluetooth, or carrier-assisted location signals where available.

51.3 Purpose and Permitted Uses.

Geolocation and tracking data may be used where reasonably necessary for:

• (a) Rider and Driver matching; (b) Ride dispatch and navigation; (c) route optimization and ETA estimation; (d) fare, mileage, wait time, toll, and pricing calculations; (e) fraud prevention and abuse detection; (f) safety monitoring and incident investigation; (g) customer support and dispute resolution; (h) insurance, claims handling, and regulatory compliance; (i) service analytics and operational improvements; and (j) compliance with legal obligations and law enforcement requests.

RYDEPRO will use geolocation data only for lawful business and operational purposes consistent with these Terms and applicable law.

51.4 Background and Continuous Tracking Consent.

You acknowledge and agree that geolocation data may be collected:

• (a) while the application is open or actively in use; (b) during active Bookings and Rides; and (c) in certain cases while the application operates in the background where necessary for Ride functionality, fraud prevention, safety verification, route validation, or fare calculation.

You expressly consent to such background collection where enabled on your device.

51.5 User Control and Device Permissions.

You may manage location permissions through your device settings. However, you acknowledge and agree that:

• (a) disabling precise or background location permissions may limit, impair, or prevent access to some or all Platform features; (b) certain Transportation Services cannot function properly without location access; and (c) RYDEPRO may suspend or restrict Ride functionality where adequate geolocation access is unavailable.

51.6 Data Accuracy and Third-Party Systems.

Geolocation data may rely on third-party technologies, including GPS providers, mapping systems, wireless carriers, cloud providers, airport systems, and routing engines. RYDEPRO does not guarantee that location data will always be accurate, uninterrupted, or error-free due to factors outside its reasonable control.

51.7 System Records and Evidentiary Use.

You agree that RYDEPRO may rely on geolocation records, GPS logs, timestamps, mapping data, and related system records as evidence for:

• (a) Ride verification; (b) fare calculation; (c) wait time and stop calculations; (d) route deviations and toll assessments; (e) dispute resolution; (f) fraud investigations; and (g) insurance, legal, or regulatory proceedings.

Absent manifest error, such records shall be presumed accurate and admissible to the maximum extent permitted by law.

51.8 Data Sharing and Service Providers.

RYDEPRO may share geolocation data with third-party service providers reasonably necessary to operate the Platform, including:

• (a) mapping and navigation providers; (b) payment processors; (c) cloud infrastructure providers; (d) fraud prevention vendors; (e) insurance administrators; and (f) governmental or regulatory authorities where required by law.

Such sharing shall be subject to contractual, operational, or legal safeguards where applicable.

51.9 Data Retention and Security.

Geolocation and tracking data may be retained for operational, legal, fraud prevention, insurance, dispute resolution, regulatory, tax, accounting, and enforcement purposes. RYDEPRO does not retain precise geolocation data for longer than reasonably necessary to fulfill the disclosed purposes. Unless a longer retention period is required or permitted by law, certain Ride-related records and associated account data may be retained in encrypted form for up to seven (7) years following account deletion, suspension, or termination.

51.10 No Sale of Precise Geolocation Data.

RYDEPRO does not and will not sell your precise geolocation data to any third party for monetary or other valuable consideration, as “sale” is defined under applicable state privacy laws (including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), and Colorado Privacy Act (CPA)). Any disclosure of location data to service providers is solely for operational purposes and does not constitute a sale.

51.11 Right to Limit Use of Sensitive Personal Information.

Under California law and other state privacy laws, you have the right to direct RYDEPRO to limit the use and disclosure of your precise geolocation data to only what is necessary to perform the Transportation Services you have requested (e.g., dispatch, navigation, fare calculation, and fraud prevention). To exercise this right, you may contact privacy@rydepro.com or adjust your device permissions. RYDEPRO will honor such requests.

51.12 Children’s Geolocation Data.

RYDEPRO does not knowingly collect geolocation data from individuals under the age of 13 without verifiable parental consent as required by the Children’s Online Privacy Protection Act (COPPA) and applicable state laws. If you are under 18, you may not use the RYDEPRO Platform except as expressly permitted in Section 8 (Minors Policy).

51.13 Third-Party Supplier Verification.

To the extent RYDEPRO receives geolocation data from third-party sources (e.g., mapping providers, telematics services, or data aggregators), RYDEPRO will use commercially reasonable efforts to verify that such sources obtained any required consumer consents in compliance with applicable law and will cease using data from any source that fails to provide adequate assurances.

51.14 Regulatory Compliance Override.

RYDEPRO will continue to monitor developments in state and federal laws concerning geolocation data. If any law, regulation, or government directive requires additional or different practices with respect to location data, RYDEPRO will update this Section and its data handling practices accordingly, and such legal requirements shall supersede conflicting provisions of this Section to the extent necessary for compliance.

51.15 No Liability for Lawful Tracking Practices.

To the maximum extent permitted by law, RYDEPRO shall not be liable for claims arising from the lawful collection, processing, storage, sharing, or use of geolocation data consistent with these Terms, the Privacy Policy, or applicable law.

51.16 Withdrawal of Consent.

If you revoke or disable geolocation permissions, you acknowledge that:

• (a) certain Platform functions may become unavailable; (b) active Ride functionality may be impaired or terminated; and (c) RYDEPRO may suspend or discontinue access to Transportation Services requiring location functionality.

51.17 Integration with Privacy Policy.

This Section shall be interpreted together with the RYDEPRO Privacy Policy and any applicable state-specific privacy disclosures. In the event of conflict, the provision providing the greater protection to RYDEPRO’s lawful operational and compliance rights shall control to the maximum extent permitted by law.

51.18 Survival.

This Section 51 shall survive any termination of your account to the extent necessary to resolve disputes, comply with legal obligations, or enforce any rights or obligations arising from location data collected prior to termination.

52.1 Privacy Policy Incorporated by Reference.

RYDEPRO’s collection, use, storage, processing, disclosure, and retention of your personal information is governed by the RYDEPRO Privacy Policy, available at rydepro.com/privacy. The Privacy Policy is incorporated into these Terms by reference and is legally binding on you.

52.2 Information Collected and Purposes.

As described in the Privacy Policy, RYDEPRO collects categories of personal information (including identifiers, payment data, geolocation, ride history, communications, and technical data) for purposes that include providing Transportation Services, payment processing, fraud prevention, safety, customer support, legal compliance, analytics, and enforcement of these Terms.

52.3 Consumer Privacy Rights.

Depending on your jurisdiction, you may have rights to access, correct, delete, opt out of certain processing (including targeted advertising), and limit the use of sensitive personal information. To exercise these rights, please refer to the Privacy Policy or contact privacy@rydepro.com. RYDEPRO will verify your identity before processing any request, as permitted by law.

52.4 No Sale of Personal Information.

RYDEPRO does not and will not sell your personal information, including precise geolocation data, as “sale” is defined under applicable privacy laws (including the CCPA/CPRA, VCDPA, and CPA).

52.5 Data Retention.

RYDEPRO retains your personal information as described in the Privacy Policy. For specific retention periods after account deactivation, including the encrypted retention of ride-related records for up to seven (7) years, see Section 23.3 (Data Retention After Deactivation). Retention for other legal, fraud prevention, insurance, or dispute resolution purposes is as permitted by law.

52.6 Security and Liability.

RYDEPRO implements commercially reasonable security measures to protect your personal information. To the maximum extent permitted by law, RYDEPRO shall not be liable for unauthorized access, disclosure, or loss of data caused by events outside its reasonable control, including cyberattacks, telecommunications failures, third-party breaches, or force majeure events.

52.7 Integration with Other Sections.

This Section 52 operates in conjunction with the following other sections of these Terms that also govern or reference the handling of your personal information:

• Section 5 (Eligibility and Account) – collection of registration information.
• Section 6 (Identity Verification and Payment Authorization) – identity and payment data.
• Section 7 (Bookings, Confirmations, and Rider Responsibility) – pickup/destination information.
• Section 8 (Minors Policy) – age verification and parental consent.
• Section 10 (Luggage Policy) – handling of lost items (personal belongings).
• Section 23 (Opt-Out and Discontinuation) – data retention after account deactivation (23.3).
• Section 28 (Video Recording Policy) – collection of video/audio recordings.
• Section 30 (Law Enforcement and Investigation Compliance) – disclosure to authorities.
• Section 31 (User Account Security) – protection of login credentials.
• Section 36 (Communication Consent) – consent to electronic communications.
• Section 45 (Wait Time Policy) – wait time and no-show data (referenced via separate policy).
• Section 47 (Rider Information Obligations) – accuracy and updating of personal information.
• Section 48 (Customer Support, Refund Dispute Resolution, and Fraud Reporting) – investigation and fraud-related data use.
• Section 49 (Rider Screening, Dangerous Rider Reporting, and Safety Accountability) – safety-related data collection.
• Section 50 (Rider Deactivation and Feedback System) – feedback and recording collection for deactivation.
• Section 51 (Geolocation and Tracking Consent) – precise location data collection and use.
• Section 53 (Platform Failure and Service Error Handling) – error logs and system data.
• Section 54 (Fraud, Chargebacks, and Debt Collection) – fraud detection and credit reporting data.
• Section 55 (Corporate and B2B Accounts) – data access by business customers.
• Section 57 (Incorporation of Separate Policies by Reference) – incorporates Luggage, Child Seat, Airport & TNC Operations, and Video Recording Policies, each of which may involve data collection.

In the event of any conflict between this Section 52 and another section of these Terms with respect to privacy rights, the provision that provides greater protection to your privacy shall control to the extent required by law. The Privacy Policy shall control over all sections with respect to privacy rights, and these Terms shall control with respect to operational and enforcement matters, to the maximum extent permitted by law.

52.8 Survival.

This Section 52 shall survive any termination of your account to the extent necessary to comply with legal obligations, resolve disputes, or enforce any rights or obligations arising from personal information collected prior to termination.

53.1 No Guarantee of Continuous Operation.

RYDEPRO does not guarantee that the Platform, Transportation Services, payment systems, dispatch systems, communications systems, or related technologies will operate continuously, without interruption, or without error.

53.2 Types of Platform or Service Errors.

Platform failures or service interruptions may include, without limitation:

• (a) mobile application crashes or outages; (b) dispatch or matching failures; (c) GPS, mapping, routing, or geolocation errors; (d) delayed or duplicate notifications; (e) payment authorization or processing errors; (f) network, telecommunications, or cloud service interruptions; (g) delayed fare calculations or incorrect estimates; (h) third-party system failures; and (i) maintenance-related downtime.

53.3 Third-Party Dependency Disclaimer.

The Platform relies on third-party infrastructure and services, including payment processors, wireless carriers, mapping systems, cloud hosting providers, and geolocation services. RYDEPRO is not responsible for outages, inaccuracies, delays, or failures caused by third-party systems outside its reasonable control.

53.4 Temporary Suspension of Services.

RYDEPRO may suspend, restrict, delay, or disable some or all Platform functions:

• (a) during maintenance or updates; (b) in response to technical failures; (c) for fraud prevention or security purposes; (d) during emergencies or force majeure events; or (e) to comply with legal or regulatory obligations.

Such interruptions may occur without prior notice.

53.5 Rider Steps During a Platform Error.

If you experience a Platform error during an active Ride or Booking:

• (a) App crash mid-ride: Restart the RYDEPRO app immediately. The Driver will continue to the destination, and the fare will be calculated based on the Driver’s GPS data. You will not be overcharged for the period the app was unavailable. (b) Inability to cancel a Booking: If you cannot cancel through the app due to an error, attempt to cancel via the RYDEPRO website (if available) or contact customer support as soon as possible. Cancellation fees may still apply if the error was not caused by RYDEPRO’s systems. (c) Fare calculation error: Complete the ride, then dispute the fare through customer support within the time limits set forth in Section 40.13 (24-hour dispute window). (d) Driver connectivity loss: If the Driver loses connectivity but continues driving, the ride will be recorded locally and uploaded when connectivity is restored. The fare will be based on that recorded data.

53.6 Error Correction and Recalculation Rights.

RYDEPRO reserves the right to investigate, correct, reverse, modify, or recalculate:

• (a) fares; (b) tolls or fees; (c) credits or refunds; (d) promotions or rewards; (e) payment holds or authorizations; and (f) account balances,

where a technical, system, operational, or processing error is reasonably believed to have occurred. Any adjustment is subject to the limitations of liability in Section 16.

53.7 Duplicate Charges and Processing Delays.

Temporary duplicate charges, delayed payment releases, authorization holds, or delayed transaction postings may occur due to banking systems, payment processors, or technical interruptions. You acknowledge that some pending charges may appear temporarily before reconciliation, and release timing of holds may depend on third-party financial institutions.

53.8 No Guarantee of Data Preservation.

RYDEPRO does not guarantee that all communications, Ride history, receipts, GPS data, or account records will always remain available or recoverable.

53.9 Reporting Platform Errors.

Riders should report suspected platform failures, billing errors, or technical issues through official support channels as soon as reasonably possible. Failure to promptly report issues may impair RYDEPRO’s ability to investigate or correct them.

53.10 No Additional Compensation for Inconvenience.

To the maximum extent permitted by law, RYDEPRO shall not be liable for any indirect, incidental, or consequential damages arising from a Platform failure or service error, including but not limited to lost time, missed appointments, emotional distress, or lost business opportunities. The sole remedy for a material overcharge is a correction or refund of the overcharged amount.

53.11 Limitation of Liability for Technical Failures.

To the maximum extent permitted by law, RYDEPRO shall not be liable for:

• (a) delayed or failed Ride requests; (b) missed pickups or appointments; (c) inaccurate ETAs or fare estimates; (d) loss of data or communications; (e) temporary inability to access the Platform; or (f) indirect, incidental, consequential, or business-related damages arising from technical failures or interruptions.

53.12 Service Restoration and Mitigation.

RYDEPRO may, but is not obligated to, provide credits, adjustments, alternative support measures, or temporary accommodations in connection with technical failures or service interruptions. Any such measures are voluntary and do not create continuing obligations or precedents.

53.13 System Records and Audit Logs.

Internal audit logs, payment processor records, GPS logs, server timestamps, and system records maintained by RYDEPRO may be used to investigate and resolve technical issues, disputes, and operational inconsistencies. Absent manifest error, such records shall be presumed accurate.

53.14 Integration with Other Sections.

This Section 53 operates in conjunction with:

• Section 16 (Limitation of Liability) – overall liability caps.
• Section 40.13 (Fare Disputes – 24-Hour Deadline) – for fare correction claims.
• Section 48 (Customer Support, Refund Dispute Resolution, and Fraud Reporting) – for dispute process and refunds.
• Section 43 (Payment Authorization Timing) – for pre-authorization hold errors.
• Section 51 (Geolocation and Tracking Consent) – for GPS inaccuracies.

53.15 Survival.

This Section 53 shall survive any termination of your account to the extent necessary to resolve disputes arising from Platform failures that occurred prior to termination, enforce payment obligations, investigate fraud, or comply with legal obligations.

54.1 Prohibited Fraudulent Conduct.

You agree not to engage in fraudulent, deceptive, abusive, manipulative, or unauthorized conduct in connection with the RYDEPRO Platform or Transportation Services. Prohibited conduct includes, without limitation:

• (a) unauthorized use of payment methods;
• (b) false charge disputes or chargeback abuse;
• (c) account manipulation or creation of duplicate accounts;
• (d) use of stolen, prepaid, disposable, or unauthorized payment instruments;
• (e) false refund claims or fabricated service complaints;
• (f) promotional abuse or credit manipulation;
• (g) identity misrepresentation or impersonation;
• (h) intentionally avoiding lawful charges or fees; and
• (i) any scheme intended to improperly obtain services, credits, refunds, or financial benefit, any conduct that violates Section 13 (Rider Conduct) and involves fraud, abuse, or manipulation of the Platform.

54.2 Chargeback Restrictions.

Before initiating a chargeback or payment reversal with your financial institution, you agree to first contact RYDEPRO through official support channels and comply with the dispute procedures in Section 48. Unauthorized or abusive chargebacks may constitute fraud or breach of these Terms.

54.3 Investigation Rights.

RYDEPRO may investigate suspected fraud, abuse, payment irregularities, or unauthorized activity using:

• (a) payment processor records;
• (b) Ride and GPS logs;
• (c) device and account identifiers;
• (d) IP address and geolocation data;
• (e) fraud scoring systems; and

f) third-party fraud prevention or verification services.

54.4 Account Suspension and Restrictions.

RYDEPRO may immediately suspend, restrict, or terminate any account suspected of fraud, abusive payment activity, or unauthorized transactions pending investigation.

54.5 Recovery of Amounts Owed.

You authorize RYDEPRO to recover unpaid balances, reversed transactions, chargebacks, fees, collection costs, and other amounts owed through lawful means, including:

• (a) charging authorized payment methods on file;
• (b) offsetting credits or balances;
• (c) referral to collection agencies;
• (d) legal proceedings or arbitration; and
• (e) reporting delinquent obligations where permitted by law.

54.6 Collection Costs and Fees.

To the maximum extent permitted by law, you agree to reimburse RYDEPRO for reasonable costs incurred in recovering unpaid amounts, including:

• (a) collection agency fees (up to the maximum percentage permitted by applicable law, generally 25%–40% of the outstanding balance);
• (b) payment processor penalties or chargeback fees (typically 25.00 per chargeback);
• (c) attorneys’ fees and legal expenses;
• (d) arbitration costs; and
• (e) administrative recovery costs.

54.7 Fraud Prevention Systems.

RYDEPRO may use automated fraud prevention, identity verification, risk-scoring, behavioral analytics, and transaction monitoring systems to detect suspicious activity. You acknowledge that:

• (a) such systems may temporarily delay or restrict transactions; and
• (b) RYDEPRO may refuse service where fraud risk is reasonably suspected.

54.8 No Obligation to Restore Access.

Where an account is suspended or terminated for fraud-related reasons, RYDEPRO is under no obligation to reinstate the account, restore credits, or reverse enforcement actions.

54.9 Cooperation with Financial Institutions and Authorities.

RYDEPRO may cooperate with banks, payment processors, card networks, regulators, insurers, law enforcement agencies, and fraud-prevention organizations in connection with suspected fraud, chargebacks, financial disputes, or unlawful conduct.

54.10 Preservation of Evidence.

RYDEPRO may retain payment records, transaction logs, GPS data, communications, device identifiers, and related records for fraud prevention, dispute defense, debt recovery, legal compliance, insurance, and enforcement purposes.

54.11 Civil and Criminal Remedies Reserved.

RYDEPRO reserves all rights and remedies available under law or equity, including civil claims, arbitration claims, injunctive relief, and referral for criminal investigation where appropriate.

54.12 Limitation on Refund Abuse.

Repeated refund requests, duplicate complaints, coordinated dispute activity, or patterns of abusive claims may result in:

• (a) denial of future refunds or credits;
• (b) account suspension or termination; and
• (c) enhanced fraud monitoring measures.

54.13 Integration with Other Sections.

This Section 54 operates in conjunction with:

• Section 6 (Identity Verification and Payment Authorization) – verification and payment authority.
• Section 13 (Rider Conduct and Platform Abuse) – prohibited conduct.
• Section 22 (Termination, Suspension, and Platform Shutdown) – account suspension and termination.
• Section 31 (User Account Security) – your responsibility to maintain account security.
• Section 33 (Promotions, Credits, Rewards, Points, and Vouchers) – forfeiture upon fraud.
• Section 48 (Customer Support, Refund Dispute Resolution, and Fraud Reporting) – fraud reporting process.

54.14 Survival.

This Section 54 shall survive any termination of your account to the extent necessary to collect outstanding debts, resolve chargebacks, enforce collection rights, or defend against claims of fraud.

55.1 Business Account Eligibility.

RYDEPRO may offer corporate, enterprise, organizational, government, travel-management, or other business-related account programs (“Business Accounts”) for authorized commercial use of the Platform. RYDEPRO may approve, deny, suspend, or terminate any Business Account application at its discretion.

55.2 Authorized Representatives.

Any person creating or managing a Business Account represents and warrants that they have authority to bind the applicable company, organization, or entity to these Terms and any additional business-specific agreements.

55.3 Responsibility for Users and Riders.

The Business Account holder is responsible for:

• (a) all activity conducted under the Business Account;
• (b) compliance by employees, contractors, guests, or authorized users; all charges incurred by Authorized Riders under the B2B Account, regardless of whether such charges were authorized by the Business Customer, unless reported to RYDEPRO prior to the Ride request; and ensuring that Authorized Riders comply with Section 13 (Rider Conduct)
• (c) all charges, fees, tolls, adjustments, and taxes associated with Business Account usage; and
• (d) maintaining accurate billing and account information, including promptly deactivating any individual who is no longer authorized.

55.4 Centralized Billing and Payment Responsibility.

Business Accounts may utilize centralized invoicing, payment processing, expense management integrations, or consolidated billing systems. The Business Account holder remains fully responsible for all authorized charges, including disputed or pending amounts, unless otherwise agreed in writing by RYDEPRO. If invoice billing applies:

• (a) RYDEPRO will issue invoices on a periodic basis (e.g., weekly, monthly) summarizing all Rides made by authorized users;
• (b) the Business Account holder must pay each invoice within the payment terms specified (typically net thirty (30) days);
• (c) late payments may accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower, plus reasonable collection costs; and
• (d) RYDEPRO may suspend or terminate Business Account access if any invoice remains unpaid after the due date.

55.5 Billing Disputes for Business Accounts.

Any dispute regarding an invoice must be submitted in writing to billing@rydepro.com within thirty (30) days of the invoice date, specifying the Ride IDs, dates, and nature of the dispute. Failure to dispute within thirty (30) days constitutes a waiver of the right to dispute that invoice, to the maximum extent permitted by law. RYDEPRO will investigate and resolve the dispute within a reasonable time, and any agreed adjustment will be reflected on a subsequent invoice.

55.6 Data Sharing and Reporting.

RYDEPRO may provide Business Account administrators with access to Ride history, receipts, expense records, usage analytics, and billing information associated with Business Account activity. The Business Account holder agrees to:

• (a) use ride data only for internal business purposes;
• (b) not sell or share ride data with any third party without RYDEPRO’s prior written consent;
• (c) maintain the confidentiality and security of ride data; and
• (d) comply with all applicable privacy laws.

RYDEPRO will not share an Authorized Rider’s personal information beyond ride data with the Business Account holder, except as required by law or with the Rider’s explicit consent.

55.7 Business Policies and Additional Terms.

Business Accounts may be subject to separate agreements, negotiated pricing, invoicing terms, travel policies, or corporate program requirements. In the event of conflict between those agreements and these Terms, the separate written business agreement shall control solely for the applicable Business Account.

55.8 Permission-Based Ride Controls.

The Business Account holder may set policies on authorized users, including maximum fare per Ride, permitted hours, approved geographic areas, vehicle class restrictions, or approval workflows. RYDEPRO will enforce these policies to the extent technically feasible, and users who violate policies may have Rides canceled or be personally charged.

55.9 Suspension and Termination.

RYDEPRO may suspend or terminate a Business Account for:

• (a) nonpayment;
• (b) fraud or abuse;
• (c) excessive disputes or chargebacks;
• (d) security or compliance concerns; or
• (e) violations of these Terms or applicable law.

Termination of a Business Account may also suspend associated Rider access. Upon termination, any outstanding invoices remain due and payable, and RYDEPRO will provide a final invoice for any unbilled Rides.

55.10 No Employment Relationship.

Use of a Business Account does not create any employment, agency, partnership, or joint venture relationship between RYDEPRO and the Business Account holder or its personnel.

55.11 Taxes and Compliance.

Business Account holders are responsible for applicable business taxes, expense reporting compliance, employee reimbursement obligations, and compliance with internal procurement or travel policies.

55.12 Limitation of Liability.

To the maximum extent permitted by law, RYDEPRO shall not be liable for:

• (a) internal business reimbursement disputes;
• (b) unauthorized employee use;
• (c) inaccurate expense categorization; or
• (d) indirect business losses arising from Business Account usage.

55.13 Survival.

This Section survives termination of the Business Account to the extent necessary to enforce payment obligations, resolve disputes, recover unpaid amounts, or comply with legal obligations.

56.1 Optional Nature of Gratuities.

Unless expressly required by applicable law or specifically included as part of a prearranged fare, gratuities are voluntary and are not mandatory charges for use of the RYDEPRO Platform or Transportation Services.

56.2 Rider Discretion.

Riders may choose whether to provide a gratuity through the RYDEPRO Platform where tipping functionality is available. RYDEPRO does not require Riders to provide gratuities.

56.3 No Guaranteed Tip Amounts.

RYDEPRO does not guarantee that any Driver will receive gratuities, nor does RYDEPRO guarantee any minimum or expected tipping amount.

56.4 Suggested Gratuities.

The Platform may display suggested gratuity amounts, percentages, or prompts for convenience purposes only. Suggested amounts are recommendations and do not constitute required fees unless expressly stated otherwise under applicable law or local regulation.

56.5 Processing and Transmission of Gratuities.

Gratuities provided by Riders through the RYDEPRO Platform are intended for the Driver associated with the applicable Ride. RYDEPRO acts solely as a limited payment collection and transmission agent for purposes of facilitating gratuity processing through third-party payment processors. To the maximum extent permitted by applicable law:

• (a) RYDEPRO does not retain gratuities as Platform revenue;
• (b) gratuities are processed and transmitted to the applicable Driver, subject to payment processor settlement procedures, fraud review, reversals for unauthorized transactions, compliance reviews, and applicable legal obligations; and
• (c) timing of gratuity disbursement may depend on third-party banking systems, payment processor settlement cycles, technical processing limitations, or legal compliance requirements.

56.6 Fraud Prevention and Unauthorized Transactions.

RYDEPRO reserves the right to investigate, delay, reverse, or cancel gratuity transactions where it reasonably suspects:

• (a) unauthorized payment activity;
• (b) fraud or abuse;
• (c) duplicate transactions;
• (d) payment processor errors; or
• (e) violations of these Terms.

56.7 Promotional Credits and Non-Cash Balances.

Promotional credits, vouchers, rewards, loyalty balances, or non-cash incentives may not be eligible for gratuity payments unless expressly permitted under the applicable promotion terms.

56.8 Taxes and Reporting.

Gratuities may be subject to tax reporting, payment processing, or financial compliance obligations under applicable law.

56.9 Refunds and Reversals.

Gratuities may not be refundable once processed except:

• (a) where required by law;
• (b) in cases of unauthorized transactions; or
• (c) where RYDEPRO determines a technical or processing error occurred.

Approved adjustments or reversals may be issued as platform credits where permitted by law.

56.10 No Liability for Voluntary Payments.

To the maximum extent permitted by law, RYDEPRO shall not be liable for voluntary gratuity decisions made by Riders or disputes relating to gratuity amounts.

56.11 Third-Party Payment Processing.

Gratuity transactions may be processed through third-party financial institutions and payment processors. RYDEPRO is not responsible for processor outages, banking delays, settlement failures, or financial institution errors outside its reasonable control.

56.12 Integration with Other Sections.

This Section 56 operates in conjunction with Section 40 (Fare Calculation), Section 48 (Customer Support, Refund Dispute Resolution, and Fraud Reporting), and Section 54 (Fraud, Chargebacks, and Debt Collection).

56.13 Survival.

This Section 56 shall survive any termination of your account for purposes of payment processing, fraud prevention, dispute resolution, tax compliance, and legal enforcemen

57.1 Separate Policies

RYDEPRO maintains separate, standalone policies that govern specific aspects of Transportation Services. Each such policy is incorporated into these Terms by reference and is legally binding on you. The following separate policies are currently in effect and available at the URLs or in-app locations specified below:

RYDEPRO may, from time to time, adopt additional separate policies or modify, replace, or discontinue existing policies. Notice of material changes to any separate policy will be provided as required by Section 38 (Changes to Terms). Your continued use of the RYDEPRO Platform after any update to a separate policy constitutes your acceptance of the updated policy, to the extent permitted by law. If you do not agree to a separate policy or any update thereto, you must stop using the RYDEPRO Platform and delete your account.

57.2 Availability of Policies.

All separate policies are available for review at the URLs listed above and through the in-app menu at all times. RYDEPRO will provide a copy of any separate policy upon written request sent to legal@rydepro.com.

57.3 Conflict with Master Terms.

In the event of any conflict, inconsistency, or ambiguity between a provision of these master Terms and a provision of a separate policy, the following order of precedence shall apply:

• (a) any express conflict resolution clause within the separate policy shall control;
• (b) if no such clause exists, the separate policy shall control with respect to its specific subject matter (e.g., luggage handling, child seats, airport operations, video recording, cancellations, wait time, authorized minors, accessibility, promotions); and
• (c) in all other cases, these master Terms shall control.

57.4 No Waiver by Reference.

Incorporation of a separate policy by reference does not make that policy a separate contract or create any third-party rights. All separate policies are part of the single, integrated agreement between you and RYDEPRO.

57.5 Survival.

This Section 57 shall survive any termination of your account to the extent necessary to enforce any obligations that arose under any separate policy prior to termination.

58.1 Method of Notice.

Notices must be in writing and are deemed properly given when:

• (a) sent by email to your registered email address;
• (b) sent by in-app notification or platform posting, where permitted by law and reasonably calculated to provide notice;
• (c) sent by certified mail, return receipt requested; or
• (d) for notices to RYDEPRO, delivered to the designated legal address published by RYDEPRO on its Platform or provided in these Terms.

58.2 Notice to RYDEPRO.

Notices to RYDEPRO must be sent to the legal address then-current on the RYDEPRO Platform or provided through customer support channels. RYDEPRO will update such address as necessary and will provide notice of any material change.

58.3 Service of Process.

Legal process may be served on RYDEPRO at its designated address published on the Platform or through its registered agent, if applicable. RYDEPRO may require that service comply with applicable procedural rules.

58.4 Legal Contact Channels.

For legal inquiries:

• Legal: legal@rydepro.com
• Safety: safety@rydepro.com
• Fraud: fraud@rydepro.com
• Support: support@rydepro.com

58.5 Electronic Notices.

You agree that electronic notices satisfy legal notice requirements to the maximum extent permitted by law.

58.6 Survival.

This Section survives termination of your account for enforcement, dispute resolution, and legal compliance purposes.

59.1 Effective Date.

These Terms of Service are effective as of the “Last Updated” date set forth at the beginning of these Terms. RYDEPRO will maintain an archive of prior versions in accordance with Section 38.6 (Changes to Terms and Version Control).

59.2 Entire Agreement.

These Terms, together with all policies, schedules, and documents incorporated by reference (including those referenced in Section 58), constitute the entire agreement between you and RYDEPRO regarding your use of the Platform and Transportation Services.

These Terms supersede all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to the subject matter herein.

Except as expressly provided in Section 38 (Changes to Terms), no modification shall be valid unless made in accordance with these Terms.

59.3 Electronic Execution and Counterparts.

These Terms may be executed in electronic form and in multiple counterparts, each of which shall be deemed an original and all of which together shall constitute one agreement.

Your electronic acceptance (including clicking “I agree”) constitutes a legally binding signature to the maximum extent permitted by law.

59.4 No Third-Party Beneficiaries.

Except as expressly stated in these Terms (including rights granted to RYDEPRO’s affiliates, service providers, indemnified parties, or successors and assigns), nothing in these Terms is intended to confer any rights, remedies, or benefits upon any third party.

59.5 Contact Information.

For questions regarding these Terms, please refer to Section 27 (Contact Information) or the designated support channels provided within the RYDEPRO Platform.

59.6 Severability of Interpretation.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.